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5/5

2003-09-19

"Best prices when shipping charges are added.

Innovative products that work.
2 orders so far and more in the future
Quick replies with email.
Overall a great experience.
"

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Is easy to do business with
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-09-15

"I ordered two items which were despatched promptly. They arrived in good time via ground service and in good condition. I had a query about how to use one of the items I purchased. I received a very quick reply to my question and then another quick reply to a follow-up e-mail -- almost as fast as instant messaging. The other item was up and running perfectly with a manner of minutes. I was entirely satisfied with my purchasing experience. I will gladly purchase form again PCMicrostore's website and have now included it as a "favorite.""

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Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall technical support
Making decisions on their own
N/A
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall web site
Speed of web site
Web site reliability
N/A
Web site being easy to use

5/5

2003-09-15

"This company is very professional as well as friendly. They have done all transactions in a speedy fashion and took the time to answer my questions. I highly recommend this company to anyone looking to get a fair deal as well as fast and friendly service. Thanks to all the employees of PC Microstore.
Janice Trenary
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Who
5/5

2003-09-14

"This company is very good with its service. I will buy from them again."

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Overall product shipping and delivery process

5/5

2003-09-14

"PC Micro Store totally impressed me! I have bought products from other online retailers, but PC Micro Store proved to be far superior in customer service (hassle free,quick email notifications), speed of delivery, quality of product, and helpfullness. I normally do not take the time to do reviews, but they really wowed me and I felt the least I could do would be to write a review. THANKS so much PCMS, I am definitely recommending you to all my friends!

I bought a USB 2.0 PCMCIA Cardbus for my laptop and not only did PCMS have the best price listed for this item, they also guided me through the process of intallation (even though this was not their job to teach me)! I give PCMS 10 out of 10 and I will definitely be a return customer!
So far it has been a problem free experience with my current setup. I purchased a retail AMD XP 2500+ AXDA2500KV4D. The stepping is: AQXEA0330SPMW. I will order from them again. Thank you newegg.com!


VBCWIZARD

comments posted: 1
user type: tech
transaction date: 9/2/03


Comment (Very Satisfied)
Posted by

9/14/03 9:15 AM
If Newegg could earn six stars, I would give them. Over two and a half years, I have ordered many products, all have shipped and performed as stated by the company. My only RMA was due to personal reasons, and the process was seemless. Look no further for computer hardware; Newegg has the best website, prices, selection, shipping and customer care.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

3/5

2003-09-11

"Good customer service, even when i ordered the wrong product"

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-10

"I entered in the wrong address for shipping and emailed PC MICROSTORE. My mail was returned within an hour and they fixed the problem without any hassle. "

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Likelihood of customer recommendations
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5/5

2003-09-10

"I had a problem with my order and PCMicrostore was very helpful on getting a new item shipped out (the same level of shipping I paid for). I will buy from them again."

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Pricing of products and services
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Overall product shipping and delivery process

5/5

2003-09-08

"I had a great experience with this online store. They were easy to reach and willing to provide assistance. I bought an external usb 2.0 enclosure from them. It arrived quickly and a bonus they updated the invoice to give me a better deal they had posted through one of the discount/offer websites. I'm getting ready this afternoon to place another order with them for multiple usb 2.0 device and I'm sure I will be doing a lot more business with PC Microstore - great service and prices."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-08

"I bought a few USB cables from PC Microstore. I paid less than a TENTH of the price that I would have paid at Best Buy or CompUSA ($25 for a 10 foot USB 2.0 cable there), and they have free shipping too! I am very happy with my purchase. Night owls should note that they don't have night or weekend hours, but that's a small price to pay for such a great price."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-09-07

"I bought a OEM 40GB hard drive from pcmicrostore.com 2 months ago. The hard drive arrived in excellent condition and I had no problem formating it. The price was just about right and its free shipping too. Thanks a lot pcmicrostore.com, I will definitly buy from you guys again!!! A********************************"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-09-05

"This is a very good seller. I had a very pleasent experience buying from PC Microstore. I purchased a Western Digital Hard Drive, and they processed and shipped my order on the same day I placed my order! Item was also packaged well. Good seller, and I will make purchase with them again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-05

"this store gives excellent service and response to orders"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-04

"I just wanted to say how impressed I was with PC Micro Store. They have the best prices around. I couldn't find anyone with a Jetway P4XFCP VIA P4X266E socket 478 P4 Motherboard cheaper then PC Micro Store. I received it in no time at all and in good condion.

They are an extremely good vendor. I would definitely buy from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being knowledgeable
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-09-03

"I just wanted to say how impressed with PC Micro Store. They had the best prices around on Firewire enclosures.
After ordering two on the night of Labor Day, I called in the morning to see about driving down to pick them up instead of having them shipped. Warren assured me the items would be shipped and probably arrive the next day. This saved me 3 hours in LA traffic. The units arrived at 10:00am the next morning. I had the drives installed and up and running in less then 10 minutes.
Thank you Warren and PC Mirco Store. You will get all of my related business from now on.
Jace Nuzback
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability