ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.38/5
Chance of future purchase:
4.38/5
Shipping & packaging:
4.38/5
Customer service:
3.75/5
Return/Replacement policy:
3.75/5

1/5

2017-07-24

BUYER BEWARE!

"I placed an order for an EVGA T2 1600 PSU based on their website saying that there were 5 in stock and that it "ships today." After placing my order I get an email saying that the item has been back ordered and I will be notified when it's available. I phone and I'm told that the website is wrong and there is nothing they can do about it (?) and that it would be in stock and sent to me by the following Thursday. Several days later after not receiving the item I have a live chat with an agent who assures me the item will be sent out within a couple of days. A couple of days pass and I notice the item is listed as in stock and "ships today" again. I call customer service and the woman on the phone tells me that it's not in stock, that the stock levels listed on the site are out of their control (?) and she has the gall to say that that might be "difficult for me to understand". In our conversation she takes no responsibility for the statements of the previous two customer service agents who assured prompt delivery which did not happen. She says "ships today" can mean that today they will pass my order on to the dropshipper and it might not actually ship for weeks if it is backordered. That's a far cry from "5 in stock, ships today!" Then she essentially invited me to cancel my order and hung up. Zero accountability and questionable ethics here, so BUYER BEWARE."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2017-07-19

Exceptional Customer Service. Incredible Pricing!

"I don't just want a great price, I want to know that there's a real person who's going to take care of helping me pick the right products, package and ship them in a timely manner, and help me whenever I need over the phone. PC-Canada.com absolutely hits it out of the park on all those points and more. I'm REALLY impressed by the customer service first and foremost. Second, being able to trust that I'm ALSO getting a very competitive price, is icing on the cake.

I strongly encourage anyone shopping online to pick up the phone and give them a call.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2017-06-30

Best Company and Best Customer Service

"PC Canada is the best website I've ever ordered from, not only are their prices great, the shipping is incredibly fast and the customer service is a standard other companies should strive for.

If you're having any doubts ordering from them, don't. They have a great team top to bottom, 10 stars if I could vote that high.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5

2017-06-06

Efficient shopping

"Efficient online shopping for IT hardware"


5/5

2017-06-03

2 expériences d'achat satisfaisantes à tous points de vue

"J'ai acheté sur ce site à 2 reprises et j'ai reçu mes items, à un prix plus que compétitifs, dans un délai plus court que j'avais calculé et ils sont arrivés en parfait état, donc, 2 très bonnes expériences.
MBZ
"


5/5

2017-05-23

Great Prices & service

"I buy most of my supplies from PC Canda. Great prices & Services!"


5/5

2017-05-11

Fantastic Service

"We have been using PC Canada for several years now for our ink supplies. Their service is top notch. Very quick responses to communication, excellent pricing and very fast delivery. We away order OEM supplies and have yet to have a problem with our require product being out of stock. Highly recommend for home or business needs. "


Verified
1/5

2017-04-11

Not an organized company you want to deal with

"Their inventory management system is a joke. I ordered two items that were back-ordered on February 15. One of the items became available 2 weeks after ordering. Now it shows as being back-ordered again. Called and emailed customer service to see if they at least saved me one of those items and they said no and it's being back-ordered again and won't be fulfilled until the required minimum quantity is met. They said that if I contacted them after seeing them back in stock, they could have shipped it then. Didn't know it was the consumer's responsibility to keep track of their inventory. "


Verified
1/5

2017-03-02

Do Not Purchase From Them! Misleading ETA, Product Not Delivered!

"I purchased a $1400 monitor from them in early January (Jan. 6). I called beforehand to verify the ETA provided on their website; 2 to 3 weeks. That has is coming in Jan. 27th the latest.

Around Jan. 22nd, they send me an email; ETA pushed back to Jan. 31, which I'm alright with.

They push the ETA back 3 more times, not providing a reason or any reassurance that my product is coming in.

It is currently March 2nd, with the last ETA provided being Feb. 27th. I continue to receive e-mails saying my product has a farther back ETA. I have called them several times, and they continue to claim the product hasn't arrived.

I find it extremely disappointed that the initial ETA was 2 to 3 weeks, and I am currently 8 weeks in with no end in sight.

I also find it quite interesting that the majority of reviewers for pc-canada on this site only have 1 store reviewed, pc-canada.com, and have given it a 5 star rating.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-16

Very Satisfied.

"Shopped around the internet for what I wanted and PC-Canada was the lowest price. Reasonable shipping and product arrived sooner than expected. Will definitely be shopping here again."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-09

Great price and fast shipping!

"Was the best price offered, and received the item less than 24h after ordering it... Can't be any better."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-03

Terrific customer service and great pricing!

"PC-Canada has become my 'go - to' vendor for all my hardware needs! In-stock and quick delivery allows me to get product to my customers fast.

Kurt B
IT Consultant, Calgary
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-02-02

Great service

"I ordered a projector recently and I liked how a rep contacted me because it was a fairly expensive order. I didn't get to speak to somebody when I called so it was great that someone did call me back not long after to respond.

The shipping time was extremely short (3 days). I was surprised.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2017-01-24

Rapid, good price, good stock

"Shipping Process quick
Shipping cost ok
Good price.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-01-24

ecoumene

"MEILLEUR PRIX SUR LE WEB ET EXPÉDITION RAPIDE"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges