"Quick delivery and good price. Product as advertised. Shipping was a little steep."
"Good God these people are good. It's only fair that - given the time I spend on this page checking other online resellers - I post when things go right, so I will. I've ordered from them in the past (my baby: a 435W Enermax) and was pleased, and I'm happy to say that I'm pleased with this order as well. I ordered a Lian-Li 15,000 RPM SCSI HDD cooler on Saturday. I don't remember what time exactly, but you can be assured that I don't wake up until at least noon on Saturdays. I had it shipped Fedex 3-Day Select (though I had to check my invoice to make sure). It was at my apartment Tuesday. I'm not sure how it's possible, but who cares because I'm happy. I ordered a 68-pin SCSI cable from them Monday, but only shipped it UPS ground. Think it'll be there tonight already? (It's Wednesday)
I ordered another product from them and noticed that their prices weren't the same as the ones they listed in Pricewatch, so I e-mailed them. They promptly correted the situation. I enjoy their service more each time I contact them."
"PC-PITSTOP has offered me such a personalized service, I couldn't tell if I was dealing with an online reseller or a store-front counter person! Paul, you have resonded quickly to my emails and provided a service level that was above and beyond what you normally see from online resellers."
"I ordered on 25-Dec-2002 10:35:03 AM to See what type of Service I would receive during the worst time of Year. Ordered A 550W Coolmax power supply and a Thermaltake 6000 series case as i am building a Dual AMD 2400MP system. Power supply arrive the 27th. The case arrived today 01/02/03. Service was great. Emails from Paul Haley were quick. To order something this time of season you would have to be nuts. They passed the test with flying colors. Overall I would buy from them again and will do so on my next purchase."
"This is my first purchase from PC Pitstop. In fact, I never heard of them until they came up during a Pricewatch.com search. Turns out they were 15 miles from my house. I bought an Enermax power supply and I am very pleased with their service and price. They had about the lowest price on this PS that I could find online.
I'm very pleased and will definitely check out their site when I need more parts."
"Purchase an Enermax ps... Shipping was a bit slow but everything got here and worked fine"
"I realized on Wednesday (Dec 4th) morning that I needed a computer power supply by that Friday. I found the item on the PC Pitstop website, and I emailed them and asked if they could ship the item the same day. They quickly emailed me back and confirmed that they could. I then placed the order. Within 90 minutes, I received an email from them with the Fedex tracking number. The item arrived on time and in great condition (good packaging!). This was a wonderful transaction -- no complaints at all."
"I don't think I could have been more satisfied about the transaction. Below is a summary of my order with PC-Pistop.
I had ordered a pair memory on the 12th, and received an invoice on the 13th. I had expected it to ship then, and receive it the next week on Monday. However, the memory had no come by the next Wednesday, so I was worried about my order, whether it was forgotten or if shipping had lost it. I tried to contact them, but could not reach them on the phone, and the email responses seemed pretty generic. Of course now I was very worried, and quite upset, and then I received an invoice in the mail from them that day, implying that the memory had been shipped on the 13th. I was furious, and you can probably tell from Paul's response that I was not the least bit satisfied.
Once everything from Comdex has calmed down though, Paul cleared up the issue. Apparently there was a snow storm up in CO, and then Xtreme DDR was out to Comdex the next week, so there was nothing that could be done about it. After clearing up the situation, Paul even upped the delivery to 2nd day air!
I must say, that I am more than impressed by their customer service. Even with the slight mishap, none I would entirely blame on PC-Pitstop, I would definitely shop there again. Paul is a class act, and demonstrates what real customer service is all about."
"I ordered a case fan from this company. Received confirmation email immediately of my order. The next day I sent an email asking if they could give me my order status and a tracking number. Within 12 hours I received a response with a tracking number. Received order within 2 days of order! Very good site. Timely service and shipping! Haley is the owner. Nice doing business with this guy. Highly recommend this site for internet orders."
"Ordered several fans. They were out of stock on the one I liked. I got the higher model for the same price. Good packing, good handling. Contacted them once per email and got a fast response. Order again."
"I wanted to order a couple of Thermaltake cases, which most
companies had on backorder. I found them on the PC PitStop
website and called leaving a message to confirm that they
were in stock. I was called back within an hour to learn they
were available. I placed my order and the cases were shipped
by FedEx ground traveling from Washington state (direct from the
manufacturer) to Pennsylvania in just one week. And only $22
for a total of 60 pounds.
The price was right, the shipping was right, and the product was
in perfect condition when it arrived. I will definitely do business
with PC PitStop in the future."
"Excellent Service.
Very fast processing. Call and asked for overnight. Received email confirmation right away and received product next day as requested. Highly recommended."
"I ordered a case on-line, was charged and received a recept email. A week later, I got a shipping confirmation in the mail, an email would of been better.
All in all I would recommend PC Pitstop to anyone who is looking for a great deal and good service."
"I ordered a Lian Li case over the phone from PC Pitstop. I did this to guarantee the product was in-stock and to ask for the shipping date. Pitstop had the cheapest price (on pricewatch) and most the companies with low prices have horrible service. Not this place! When I called, they didn't put me on hold or throw me through some obscure automated system, I got a human being instantly. I asked them if the product was in-stock, and was told the products are drop-shipped from a warehouse, and that it would be shipped today. It arrived in (get this) one business day! The box was in good condition, and the case was beautiful. Will do business with again!"
"Awesome service. Ordered the ViewSonic P75f+b...a frikkin monitor! A huge package!
UPS Ground....it was processed and shipped same day..and came the next day! A MONITOR! Will order again. Though a web site that isn't too professional or anything, good order processing, though I never did deal with customer service or anything."