"Ordered a 510 deluxe power supply and 4 cpu coolers. I went to check their web site two days after order was placed to track the order. I followed the instructions to select the shipping mode and then to enter the order number. The result was "Not found No scan record for the following shipments has been received by our system yet". So, I sent an e-mail to customer support requesting a tracking number. The response was a very unpersonal e-mail response, this is the exact text, "Track it from our website using your order#". Well heck I already had tried that (they obviously did not or they would have received the same response). So, I retried tracking from their site and pasted the results I received from the FEDEX tracking site and asked "so now what". Again a very unpersonal response of (exact context) "We entered the incorrect order number. Your actual fedex trackin# is: xxxx xxxx xxxx xxx no spaces". I thought to myself, "Wow not even an apology". These might be some of the better power supplies as some have reported, but I'll never do business with this faceless company again. At least one thing was positive here, the e-mails were all returned within 24 hours.
"

"Ordered a power supply via phone - power supply great, but I was charged shipping when the website said it was free. Contacted the vendor and was told I was charged shipping because I didn't use the web ordering. Website does not mention this at all - just a wee bit deceptive, if you ask me. I was told I would get a refund, but I haven't seen it yet."

"I hand-built a gaming box with a 450W PSU with all the bling-bling, but I ended up with confusing spontaneous reboots during periods of even moderate loads. Unrealistic wattage claims aside, it was the amps being delivered on the +12V rail that was inadequate for my rig's gear. The Turbo Cool 510 ATX Deluxe gives me 34 amps on the +12V rail, and I have had NO spontaneous reboots under heavy loads since swapping out the other PSU for this one this past weekend. I was happy with the ordering process -- was notified of a backorder situation immediately and given a choice of cancelling or accepting the wait. I was happy with the shipping time (four days total from CA to GA), the quality of the packaging, and the condition of the product on arrival. Lastly, I am overjoyed that the product fixed the problem I was having. I expect that the next custom gaming box I build will definitely have a PCP&C PSU in it."

"Recently ordered a TurboCool 510 Deluxe for a very hefty price from PC-P&C, and despite the cost I am 100% satisfied with their product and service.

Item was shipped double boxed for extra safety and arrived right on time. Customer service over the phone was excellent.

The good news for all of you out there wishing to buy this PSU is that they will soon be able to drop the price on it when they change their manufacturing process (I was told this by a rep over the phone). I couldn't wait though so I had to pay the new-product premium.

If you have the cash, want rock solid performance, or are an overclocker, you simply can't go wrong with the best PSU available on the market. I'm definitely proud to own one of their top-notch products. "

"I purchased one of PC Power and Cooling's silent power supplies after speaking with their friendly technical support. I've had the power supply for a little over a month now and while it is not quite as quiet as I might have hoped, it is a great reduction over the power supply that came with my case. Delivery was timely, and I would purchase from these folks again."

"I ordered a Silencer 400 ATX power supply from PC Power & Cooling almost a year ago. I've been very satisified with my purchase. I have yet to see another power supply that can put out 300 watts to the 3.3v and 5v rails together. The construction is solid, great warranty, and the fan operates as advertised. While their power supplys tend to cost more, I feel it's well worth it."

"Ordered the Silencer 400 ATX and the shipment was pretty quick. Price was a bit higher than I wanted to pay, but you get what you pay for with PC P&C PSU's. I found out afterwards on www.HardForum.com they will wrap for wires to dress up your case for a small additional fee. I wish it had said that on the website, I might of had it done."

"Quality products at fair prices. PC Power and Cooling is not the glitziest reseller (probably has something to do with their product!), but I have yet to have a bad experience with them. On top of that, they apparently now offer free shipping on orders of a certain size! (may be a limited time deal...)"

"We had purchased one of their ATX Power testers a while back for our company. After much abuse by many a technician, it finally had to be replaced. For some reason, I couldn't place an order directly from the website, so I called up and made the order. It only took a minute or two, and they told me it would arrive the following week on a thursday. Sure enough, next thursday there it was on my doorstep. Would buy again, and recommend."

" I ordered the "Silencer" ATX 400 power supply.

The first good thing I can say about this company was that I could actually get through to them on the phone!! (which I can't say for some other online vendors)

The first time I placed an order, they messed it up. For some reason it didn't go through , even though I made it over the phone with a representative.

I happened to learn this, when I called back the next day to get a tracking number. I have no idea why it didn't go through, but I ended up having to order again.

Now, I do have to commend them on the way they handled this situation. I spoke to another rep, who was nice enough to realize they had made a mistake, and she upgraded my shipping from "ground" to "2-day air" free of charge:)

I know there are a lot of vendors out there who would have just taken my order again, and not changed a darn thing.

So, even though my order was at first messed, up, they handled the situation VERY well.

I got my power supply quickly, probably quicker than I would have had my original "ground shipped " order gone through.

I was very impressed with their service. This was the first time I placed an order from them, and would definately do it again based on my experience.


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"Two orders that were easy, accurate and with fast delivery. They could learn a few things about designing a good on-line ordering website, but other than that I am very pleased and will order again from them again."

"I've ordered two shipments of fans from this company. They arrived on time as expected, and with free shipping it's hard to beat. Their website's a little funky if you're planning to order something, but it does give good details about the products and is fairly easy to navigate. Highly recommended."

"Their prices are a tad on the high side, but they make up for it. I have purchased one of their HD heatsink/fans, as well as two CPU heatsink/fans and some other assorted items. I found the quality of their CPU heatsink/fans to be a bit disappointing, however. On the other hand, with all the orders I purchased from them, I got free complimentary brass thumb screws, plastic drive caps, and a tube of thermal paste. Thumbs up to that!

Overall, I rate them a good, trustworthy company."

"With a reseller rating of 9.55 what more can I add except to say that their shipping is excellent and the products are first rate. I bought their 400 watt silencer power supply, and it lives up to the name. With 300 watts on the 3.3+5 combined rail, you can't find another supply that tops it in terms of regulation and stability. I also bought some silencer fans which are absolutely silent as advertised. Fast delivery and delivery is free. Not the cheapest power supplies, but without a doubt the best. You get what you pay for in this category."

"Ordered mid-tower case and optional hard drive cage. The case arrived in good shape due to excellent packing, but the cage arrived in a beaten-up box and was slightly bent. I was able to re-bend it back so I could still use it. This was my second order (the first one arrived in perfect condition). Of the two items in this order, I am glad it was the cage and not the case that was damaged. I am very happy with the quality of this company's products."