"Well, after a week I actually can't raise anyone at PDASmart, and I'm beginning to think the whole place is a fraudulent organization. After two days, a phone call, and several emails, they acknowledged receipt of my iPod. Then two more days pass before the diagnostic, which was not the one I asked for. My own reply and request has gone completely unanswered after repeated inquiries.
Heck, I understand things get backed up. Delays, sure. But I can't get a simple reply. I can't confirm that these people haven't just disappeared. This is honestly the worst business I've ever encountered.
Really. Ever. Don't use their service. Really. Ever."
"I had PDASmart repair an iPAQ 3975 for me in September, 2006. They did so as advertised and for a fair charge. On 10/27/2006 I sent them an iPAQ 2495 for a screen replacement and they received and signed for it on 10/19/2006. They told me by phone that the turnaround time would be 3-4 days, which is why I sent it to them. They have yet to even acknowledge receipt of the unit, and it has been 8 days and the unit is not repaired. PDASmart does not respond to phone calls or email. For the few dollars you might save, it would be better to send your PDA to the manufacturer. I would not send another PDA to this company. "
"On Monday December 12th, I made a purchase from PDA Smart for 2 items, immediately receiving an email invoice. I paid extra for 2 day shipping, and was expecting the order by Friday. Nothing arrived, and no email was received to let me know about any delay with my order. I called the number stated invoice for "any questions" and was greeted by a message that no one was available and that this phone number was used by 3 other retail websites and the best response would be reached sending an email to ****@****. I was really disappointed that their website offered no method to login and track the status of my order.
After 1 week, Monday December 19th, I sent an email asking what the delay was with my order. They replied on the 22nd and 24th that one of the items in the order was out of stock until next year; this was (1) not stated on their website as to the availability of this item, and (2) it still is not stated on their website as being out of stock, and (3) why was I not notified until a week after the order when I initiated the email bringing them aware of the problem with my order?
I sent another email on December 24th, asking to adjust my order to exclude the item out of stock. Absolutely no reply. I wait until Thursday December 29th, no package at my door step, and no email letting me know they are processing my new request. So, sick and tired of waiting, it had been 17 days since I placed my order, I sent them another email to cancel the entire order. I will place my order with another reseller. Hopefully PDAsmart will understand that their customer response time could use some improvement. I certainly will not be shopping there again. Sure, it is the holiday season, but 17 days!? Unacceptable. Good luck.
"
"I purchased a replacement battery for a Sony Clie. Everything went fine. The product came when promised and it is now functioning in my Clie. I was wondering about directions, but PDASmart.com provided detailed instructions with pictures in a pdf file that I downloaded. It took me about 15 minutes to take out the old battery and put in the new one."
"I ordered a repair service & some accessories. Before purchasing the service, I asked them to ensure that I was purchasing the right service to have my PDA repaired. They sent me an email with shipping instructions and I shipped it to them. I received the PDA back and it was not fixed. They just replaced the touchscreen but the lcd was still not working. They also shipped by PDA case but didn't ship my car charger. I emailed them a few times asking why they haven't shipped the car charger & why they didn't tell me I purchased the wrong service and they didn't reply. Finally, after TWO (almost 3) months they started to ship my car charger. They failed to mention that the product was not in stock and they refused to reply to my concerns and provide a settlement or resolution. I believe that their service was intentional to make me purchase the wrong type of repair service so I have to purchase another one again. I refused to purchase another service from them."
"They were a pleasure to deal with. Their policy descriptions on the website seem accurate. Accidentally left an SD card in the Axim sent in for repair. Got it back in good shape. No 800 number, but was able to reach them by phone to discuss the situation."