"Phone is brand new and sealed and the device is just awesome. Thanks to Howard who replied to my questions whenever I asked.
While it is true that you have to be patient, you should order knowing the possible delays.
One thing you guys could do though is to reach out and advise customers of any delays instead of them doing it when they have been waiting for their order. But other than that, you have been great!
Can't wait for my photography kit!"
"I was probably the first to order a new product, Nubia Flip 5G as reviews were superb but caught PDA Plaza off guard as they had problems getting the product from ZTE. Took a while but am grateful for their perseverance and presentation of the product when it finally reached me. Love the product and will give Samsung's Flip phones a run for their money at a much better price.
Hope they stock up!
Cheer!"
"Even though it took some time to get it, the XR21 arrived in perfect condition, started up with no problems at all, the file transfer went flawless, performance is good, compatible with other phones in this price range but almost indestructible."
"Shipping was a little slow but that was due to holidays in Canada more than anything delaying part of the process I'm sure. But everything arrived as promised and in good shape. Any questions customer service answered quickly. "
"My order took longer to arrive then it should have but I received prompt courteous replies, and my phone did arrive eventually. I did get a good deal and I find Pda plaza to have the fairest prices for phones in Canada, Plus good selection. Overall I am satisfied with the service and phone, and would recommend anyone looking for a phone to take a look and feel at ease ordering from them. "
"Fast and perfect. I'm completely happy with my order "
"Shipping was about a week late, but otherwise no issues and checkout process was easy."
"I didn't want to have to write this but nobody should experience what I had to go through.
I had an incredibly frustrating experience with this company. The customer service was consistently rude and unhelpful. I was forced to send my phone back to China, which cost me both time and money. When they finally returned the phone from China, I was charged for shipping again. Despite being told the phone was fully repaired, it had the exact same problem that I initially sent it away for.
Over the course of eight months, I had to send countless emails to get any updates on the status of my phone. The company promised multiple times to keep me informed, but I was the one who had to chase them for information daily.
To add insult to injury, I recently discovered they are now selling the same model of phone with the same problem as an "open box" item, claiming it was only used for demonstration purposes. It's clear they are just trying to make money off a defective product. In the end, I had no choice but to buy a Samsung after wasting months with this unreliable company. Avoid them if you value your time and money.
My name's not Tim
Also you clearly didn't check the 100 plus emails before see how rude customer service was in the beginning. I'm also not using the phone because it's already been over a year old by the time I received it I had to pay for shipping every time so don't give me this nonsense that you covered it on your own cost if you have any questions you can call me and I would be happy to talk to you!"
"Excellent Communication as usual. Highly recommended! Best prices period! ***Vivo X100 Ultra***"
"Excelente servicio, responden correos rápido solo que demora un poco pero es muy confiable. Gracias mi hijo feliz con su celular"
"I ordered a Xiaomi 14 Ultra 5G Dual SIM, 16GB/1TB - Titanium Special Edition (CN Version). This phone is the best for all those phones that I have owned. The camera was impressive with 120 times zoom. And the audio playback was stereo on the phone without a headset. I liked it very much. I guess because it was in high demand, so it took a bit longer for shipping out from the supplier. But it was worth the wait. I recommend this seller without reservation. "
"Delivery time was a little more than expected "
"Recently purchased a vivo x fold 3 pro from pdaplaza and received it without any issues. Will continue to support pdaplaza for my gadget needs. Keep up the good work!!"
"Great experience overall. Product came in great packaging and was exactly what I ordered."
"Excellent .. Smooth purchase process and amazing customer care response "
A rep from PDA Plaza, lorelie.bouchard, has responded:
“Hi Tim Cook,
After reviewing all our communications with you, we found that none of our representatives were rude or disrespectful. When you expressed dissatisfaction with your returned phone and its camera from repair, we sent you a brand new model at our expense, including shipping costs.
In your last email, you mentioned that you are happy with the new device, and we hope you continue to enjoy it. We apologize for any inconvenience you experienced.
Have a great rest of your day! :)”