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Verified
5/5

2017-06-30

Perfect...Just in time!

"We ordered new pens for an event.....Penrus delivered great looking pens that write perfectly and in time for our event! Thanks PENSRUS!"


Verified
5/5

2017-06-30

Good Service - Great Prices

"Good service and great prices, excellent sales support."


Verified
5/5

2017-06-29

Great advertising tool

"As a small animal rescue, we needed an inexpensive way to advertise. Pensrus imprinted pens are doing the job for us. Product is as described and economical. No issues with production or delivery. Contacted customer service and received a timely reply. Would definitely recommend to others."

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Verified
5/5

2017-06-29

Great looking Pens

"Awesome pens as usual. Will buy again"

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Verified
5/5

2017-06-28

Great experience

"Great product, great price, great service. We used the pens for a 50th anniversary celebration of our organization. Everyone was very pleased."

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Verified
5/5

2017-06-27

Great customer service by graphic design team.

"I felt the graphic design team was excellent! While applying my company logo to the pens, Bianca C went over and above to make sure that I was satisfied with the final product. I have ordered from other manufacturers previously and have not had an experience like this. Special thanks to Bianca for her attention to detail. I really appreciate this! She had great customer service and in these moments I thought, "customer for life". "

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Verified
4/5

2017-06-26

Quick response to correct

"We have used Pens R Us since 2013. We've always been pleased with their product. We recently ordered a different color of type of pen we have ordered in the past. We had issues with the pens breaking immediately; however, as soon as I notified our sales rep, she contacted the factory. They checked quality control and reissued new pens. This was all done in a timely manner. We are very happy with their quick response and willingness to work with us."


Verified
5/5

2017-06-26

Easy order, just what we needed!

"Thank you for a great repeat experience! Easy order, quick delivery. Will be back when we need to order more. Thanks! "

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Verified
3/5

2017-06-26

Good Price, Poor Experience

"It took significantly longer than I had hoped to get my proof worked out, despite very detailed instruction on what I was looking for. After multiple failed submissions, one of which was not even close to what I was asking for, and a significant delay in final production, I finally had a proof that was acceptable. The price was very good, and the final product turned out well, but it could have happened much quicker. "


Verified
4/5

2017-06-25

Cooperative

"Original order was sent 15 short.
Difference was expedited and sent.
"

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Verified
5/5

2017-06-17

Easy process

"Great experience! Simple process, excellent customer service, and received the products quickly!"


Verified
5/5

2017-06-13

Great Job!

"We have been buying your pens for years and have never had a problem! Keep up the good work!! Can't beat the price!"

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Verified
5/5

2017-06-06

Wrong Information Cost Sales (Updated)

"** Update **
Christine had not heard from me regarding my order so she contacted me to find out if everything was OK. I explained the situation and where the problem came in for the order and she QUICKLY had the issue resolved. I want to applaud Christine for taking IMMEDIATE action to resolve the assortment issue and help me get with submitting my order.I was in the process of finding another printer and Christine and her Super Woman powers saved the day! Keep up the good work and make sure Christine is compensated for being such a FANTASTIC asset to PensRUs.

Recently I was interested in ordering some pens from your company so I called to get a better understanding of pricing and ask for suggestions based on what my client was looking for.

I spoke with one of your experts and they directed me to the Pentel R.S.V.P. Colors - PENTEL6M1 (http://promotional-pens.pensrus.com/PRU-BK91RD-p-PENTEL.html)

Understanding the needs of my client this was the best option we could find for choosing different color ink. Happy with the pricing and hearing that an 'Assorted' order wouldn't be an issue even though the site says it's not available.

Today I call to verify more information about prepping the print order and I'm told that an 'Assortment' is not possible. I'm sending this E-mail because I think there is a disconnect between what the web site says and what is being told to potential clients. A free proof was offered, but there was not attempt to solve the 'Assorted' issue.
"

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Verified
5/5

2017-06-12

Pens looking good

"Pens r us was easy and fast."


Verified
5/5

2017-06-12

We love Pens R Us

"Best Customer Service Team! "

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