"PENSRUS is quick to find out a solution to a problem or miscommunication. They are quick with their responses. "
"Because I ordered a combination of pens and hilighters with the same name/logo on them...I was hoping they would be the same size, but one came out larger than the other. The proofs weren't sent to me at the same time, so once I got the second proof and saw the smaller logo, it was too late to change the first proof of the bigger logo. My customer hasn't complained yet, so I think we're good. Just thought I'd mention it."
"I got EXACTLY what I wanted. I always do. This site is awesome"
"Ordering was easy and the staff was pleasant and efficient. Will use them again."
"Wonderful items and delivered on time "
"Only thing that would have made it better is if we would have been able to be invoiced for the product. Otherwise, they were great!"
"Great job. Pens like very nice."
"I love the pens, they look great, but they're also super well made, the price is awesome, I reccomended to my friends already :-) Monica."
"The communication was great and we really like the pens"
"I would have appreciated an email notification with an ETA on the pens. I had a general idea that the pens would arrive soon, but never received a notification of their ship date or potential delivery date."
"The staff go out of their way to help!"
"great pens as usual - just what we wanted"
"always very satisfied with the product, just amazing how fast you deliver, Thank You for such a Great Product."
"The pens were beautiful - I could not have expected anything more. And Laurie Necco was great to work with - she did a great job guiding me with what would end up looking the best as far as the content and logo printed on the pens."
"My order was not satisfactory, the print was too small and the print rubbed off some of the pens. I had to spend additional time with email correspondence and didn't have pens for my event. Although this was all a negative, Pensrus did make good and replaced my order with new pens. They stood behind their product."