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0.00/5

Verified
5/5

2015-01-13

"PENSRUS has outstanding service! I will order with them again in the future. Great customer service. "

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2015-01-12

"Great customer service as always, love the NY accents."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2015-01-10

"Very easy to work with... it is my third order from them their pens are the BEST!!"


Verified
5/5

2015-01-10

"I ordered these for my daughter to give to her paper route customers before Christmas. Were we surprised when more than 20 customers showe up at our home with gifts and cash for her. Thank you for the quick ship."


Verified
5/5

2015-01-09

"Perfect. I will continue to us then as long as I need them. Thanks"


Verified
2/5

2015-01-09

"I placed my order the 1st week of Dec. 10, 2014 and it is scheduled to get here Jan. 12, 2015. This is too long to get any order filled. I have ordered pens in the past and got prompt service. But I may have to find a vendor that will provide faster service. Sorry to say because I was pleased with the product, but the delivery time has killed it for me. "


Verified
5/5

2015-01-08

"PENSRUS IS AWESOME AND I MEAN IT."


Verified
5/5

2015-01-08

"My order came very quickly and exactly as I had ordered. I am very please with these pens. They were inexpensive and they write great! Many of my customers have said what nice pens they are!"


Verified
5/5

2015-01-08

"Great Prices, Great Customer Service and Great Product!!"


Verified
5/5

2015-01-07

"The order was delivered quickly and, as we compared the price with other companies, PENSRUS led them all in value and service. Thank you so very much."


Verified
2/5

2015-01-06

"This seller had a price guarantee on its website. When I found a lower price, I contacted the seller and requested a price match. After waiting for weeks without any response, I again contacted the seller. After much back and forth, I was told that they would not recognize the price because I had waited too long to contact them. It should be noted that my initial contact was within days of the original order, and before the goods were delivered. I was satisfied with the pens, but very dissatisfied with their refusal to honor a price guarantee."


Verified
5/5

2015-01-06

"Reordering was a snap. They blind ship and took care of everything with just an email. "


Verified
5/5

2015-01-05

"The Customer service was very helpful with making my order everything I wanted. they helped with print color that would best show up on the pens I ordered. I am very happy with the experience."


Verified
5/5

2015-01-04

"I order with PENRUS about twice a year. It is quick, easy and affordable. I get exactly what I want every time and my order arrives when they say it will. "


Verified
5/5

2015-01-04

"There was an error with my order, and Pen r us shipped my new order within 48 hrs and all during the process the customer service rep maintained contact with me via email until my order was complete."