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Verified
5/5

2004-04-15

"I researched online first then contacted Lynn. He was very helpful and the order took 1 week to ship which was very acceptable. I would reccomend and already have to other co-workers portablez.
Tony Cresta
"

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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Verified
5/5

2004-04-12

"Visiting Portablez.com was very satisfying. Their website was easy to navigate, and I was able to find all the information about the product I wanted to know at the website. I was completely comfortable making an online purchase through them.

Following my purchase, I was promptly sent confirmation emails. Lynn Konz acted as my Sales Rep, and she made me feel very important during the entire process. All my questions were answered promptly through email. I was even able to change my order without any problems.

Whenever I talk about my notebook I always mention Portablez.com, and have already recommended Portablez.com to all my friends whether they are looking for a notebook or not.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
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5/5

2004-03-31

"I have been researching desktop replacement laptop computers on the internet for a couple weeks now. This will be the single most-expensive computer purchase I have ever made, and I am trying hard to "do my homework". Lynn Konz at this company has been by-far the most helpful person I have encountered. Most emails I sent (to other resellers/manufacturers)were never replied to at all. I'm going to buy from Lynn, and I think other people should know how good she is!"

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Verified
5/5

2004-03-24

"I can not say enough for Portablez.com's helpfulness. I purchased a Sager 5680V 3.2gig, 1gig ram, 128meg ati video, dual cd laptop from Portablez.com because they had the best price. What a bonus to have polite and friendly customer service as well. They shipped my laptop from California to Florida in only 3 days. As far as performance, there is nothing in this price range that can come close to the performance of this laptop. DONT SKIMP or be fooled by the big name brands. If you want a computer that is supplied with all that you need and nothing you dont then this is the one, everything worked beautifully the first time. They even give you a case for it. This is the first computer that has performed exactly the way it was supposed to. In my opinion the $1820 I spent for this thing was a steal. I have not had to go through any service issues but I expect no problems with portablez.com. You truly will get all that you pay for with this company.

Terry Smith
Jax, Fl.
"

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Is committed to quality products and services
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Verified
5/5

2004-03-15

"Lynn Konz is the most outstanding customer service rep I have ever dealt with. I was provided with prompt service and great feedback. My purchase was easy and efficient."

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Verified
5/5

2003-12-04

"My most sincere thanks to both Lynn and Phoebe for all their help. I consider myself quite fortunate to have, in hand, one of the last 8814's. It is a beautiful machine, delivered exactly when they said and in perfect condition. Thank you all so much!"

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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
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5/5

2003-06-01

"ordered it tuesday, got it friday in time for the weekend lan. very impressed with their laptops video ability. speed is nice. the sales department is very friendly, we exchanged a few emails. haven't had to call the technical/customer service yet. i got a prostar 5634 with the wide-angle uxga screen and the ghosting effect is a little bit more noticeable on this laptop compared to the equivalent laptop display on a dell inspiron(which costs more money). however, the prostar screen is much brighter and has nearly exactly even lighting level throughout the 15 inch screen. very clear. overall, i can say i'm very happy with my purchase."

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Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

4/5

2003-05-30

"These people know what they are doing. They have great prices and are very friendly. My notebook runs faster then I had even thought. The only thing that I didn't like was that they sent parts of my order at different times. Other than that they rock!!!!!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-02-12

"Excellent service. Been shopping around for that laptop and found Portablez to be the best value.
Really wanted an Alienware laptop, but when I found Portablez selling the same laptop at a fraction of the cost, didn't take me long to decide. Thumbs up Portablez.
"

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Is committed to quality products and services
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent

5/5

2003-02-12

"This company is amazing!!! The prices are incredible, the customer service is unbelievable and my laptop is more then I hoped for. I really did my homework before I bought this system and found that not only did I get more for my money with this company but I saved a bundle in the process (at least $1200). In a nutshell I find that my laptop is ultra reliable and blazing fast with every application I've tried so far including demanding graphic video games. It's also capaple of running photo shop with ease and lightening speed. This laptop blows away my desktop Dell (that I paid double for and who have the worst customer service). My new system is not only great looking but extremely durable and reliable as well. You can't beat the price or the excellent customer service. I have nothing but good things to say about this product and company. I have and will continue to recommend them to everyone I know. Great Job guys!!!!"

Detailed Review Benchmark + -
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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-11

"These guys are very high on my list. Their online Customer Service was amazing, answering all my pre- and post-sale questions in a friendly manner. The G732 notebook ordered was ten times better than I was even expecting, absolutely AMAZING value (and I have had several laptops)! They truly have it together, from the ease of ordering, to the online tracking, to the secure packaging, and professional Support. I would undoubtably recommend others to get in on the deals! I'm still confused on how a notebook that looks so good, is loaded with top quality components, and performs so solid, can be sold for such a low price. All I can say is 'Thanks'..... "

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Is easy to do business with
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
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Web site being easy to use
Speed of web site
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5/5

2003-02-10

"This company is very competitively priced. I was in the market for a gaming laptop; so CPU and graphics power were a must. The laptops I were looking at were in excess of $3,000 (Alienware, Velocity Micro) with Portablez.com I save $1,000. FOR THE SAME LAPTOP!! Their customer service was outstanding, and the product much superior to mainstream OEM's. I haven't had any technical problems, but if their technical staff is half as good as the customer service department; then they'll be better than any other I've ever dealt with. A Five-Star reseller."

Detailed Review Benchmark + -
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-04

"Excellent company, their live online tech support is a huge help. I love my new ECS laptop I ordered from them, and compared to other websites their prices were excellent. Very fast shipping also!"

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-13

"Excellent idea of having live chat with a person right off their website. Personally, they provided me with quick and reliable answers to all the questions I have had relating to the laptop that I have just purchased. Good prices, and hardware that works."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

SI3
5/5

2003-01-12

"A wonderful product and great service! I never expected Portablez to be such a great and trust worthy company! They gave me a laptop that exceeded my expectations! It more than I could ever ask for! If I ever need to purchace another laptop or accessories, or even if one of my friends ask me for advice on laptops, I'll make sure I point them to Portablez! They truely have the best service and best price!"

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