"Quick and correct part....."
"great service, same day ship. +++"
"I've made multiple purchases from PSB, but only recently needed to return a breaker due to the customer giving me the wrong specs for an oven unit. There is no visibly easy way on the website to initiate a return so I had to contact support on the matter.
Travis sent me a return auth. which showed the breaker cost, minus a 25% restocking fee, and minus a 'Prepaid Freight Deduction' 25% restocking fee is an out of date industry dtandard, but I'll give it to you. I inquired about the prepaid freight, thinking it was for shipping the breaker back. It wasn't.
Apparently you get free shipping on the items you buy, but if you send it back then you also have to pay them for the shipping cost the first time they sent it to you AND you have to pay for the return shipping, at that point I'm getting back less than half of what I paid for the breaker in the first place. I questioned Travis about clarifying that point and all communication ceased.
Their prices are good, the customer services sucked. I'll be shopping elsewhere. "
"The item showed in stock online, but wasn't in stock. "
"PCB delivers the goods as usual. Great prices and service. "
"website is easy to use and prompt response"
"Brand New at the price of used. Arrived in Ohio the next day. Includes insulating spacer for surface mounting. I called several times with questions before ordering, always quickly got someone very knowledgeable and helpful. Only problem I had was that the website let me order a beaker that was not available. They called 15 minuets later and told me, you have to make sure that there is a quantity listed by the price. Excellent service!! "
"Was great I just call and you gave me the answer of the item I ask for."
"New quality breakers, shipped quickly and most importantly free. I will use them again "
"Just what I ordered and the service was fast"
"Super quick delivery. Part delivered was as expected."
"please put used to the items so people dont make mistakes"
"I recently made a purchase from PCB and as always their product knowledge & customer service is above and beyond! Everyone there has always been great but Travis is the representative that has helped me the most often and each and every time he has knocked it out of the park, a huge asset to PCB. Order went seamlessly, shipping was fast; Hands down the best place to go for breakers!!"
"Easy ordering and vg communications, quick handling and shipping."
"Ordered on Tuesday afternoon around 3:30, selected two day shipping. Expected delivery on Friday because I had missed the cut off time. Received the breakers I ordered Wednesday afternoon! Overnight delivery from coast to coast at no additional cost to me, can't beat service like that.
The breakers were exactly what I ordered and in the original factory boxes."