ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.34/5
Chance of future purchase:
4.81/5
Shipping & packaging:
4.38/5
Customer service:
4.47/5
Return/Replacement policy:
3.50/5


Verified
5/5

2024-12-23

Received what I needed, got the job done.

"The touch up paint was received quickly. Shipping updates were appreciated. The color match was good! Once I patched the little rock chips and clear coated them, I could not easily locate the repaired spots. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-12-06

Worked great!

"Product worked great and got here quick. I initially ordered the wrong color but was able to get it changed with no problem. Thanks!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-24

Good Mach

"My color is a very difficult one to match, I am please with the result. Excellent service and fast delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-11-04

excellent products & delivery time

"My order was delivered promptly; paint match is great-my only issue is the clear coat blend with the surrounding is not quite as glossy- I suspect that after I let the paint cure a while and rub it out and apply a couple more clearcoats, it will look even better"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2024-11-03

Perfect Color Match

"The How-To videos and instructions were integral in repairing a deep scratch in our passenger door. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-11-01

Exact match

"Paint was the exact color I needed . Your how to advice was greatly appreciated! Easy to apply . I mean it’s not a professional job lol but it works. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2024-10-22

Paint matched.

"I needed touch up paint for my Ioniq 5 grey trim. Many people online were have trouble getting matching paint. Just finished applying it and it was a perfect match.

Delivery could have been faster though. Ordered on Sept 29, shipped on Oct 7, delivered Oct 11. But it's all good.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-10-12

I should have gone with the paint and clear coat instead of pens

"Don't get me wrong, paint pens have their place, but with the damage I was trying to repair they didn't work too well. Fortunately, I was able to empty them, and use my air brush to repair my paint. Fortunately, it's worked out well so far I just need to fine sand, compound, and polish my repair. But in my absolutely honest opinion, if you have a scratch that goes to bare metal, and it's in a place where it's easily seen; go spend $100 on a hobby airbrush, and buy a proper jar of paint. It will always come out significantly better than what you can do with paint pens. With all that said, PaintScratch has the exact paint I need for my car, and they packaged everything very well, and have a great set of instructions on the website. The kit I bought was well worth the money, just saying I wish I had got a jar rather than a paint pen.

That said, this paint is really hard to clear out of an airbrush lol. But 3M adhesive remover works wonders, just a nice little tip if anyone has overspray/running/clogged stuff.

Reason I chose this business:
I used duplicolor on my dodge a few years back, and holy hell did that stuff look bad. Granted, my car probably had really faded clear coat, and I didn't prep right. But that stuff ran like crazy. Again, a proper air brush, even a cheap one is really the way to go, and paintscratch has the proper paint.

Though one last thing I wanted to mention, it took a little bit for my paint to ship, and it's not a big deal for me. But just be prepared to wait a bit of time before they can ship it out. I guess they either have high volume, or they straight up make the paint in house.

(By the way, I copied over my review from the post I submitted to sitejabber lol)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-09-08

Great Communication and Follow Up!

"I ordered a custom colore for scratches on my car. The color came true to the original manufacturer's color. I received great communication from the company while I awaited my order, as well as very clear instructions on how to apply the paint. Exactly what I needed. Thanks, PaintScratch Inc.!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

shr
Verified
5/5

2024-08-25

Truly a top-notch professional company.

"PaintScratch delivers on what they promise AND then follow-up to be certain the customer is satisfied.

The color match was perfect. The narrative and video instructions were beyond expectations. I could not be more satisfied.

My conclusion was that I was dealrng with professionals who really knew their business, they were conscientious, AND the degree of follow-up leads me to believe the principals of this company are people of stellar integrity.

A+ in every respect!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2024-08-24

The perfect paint kit!

"I'm very satisfied with the paint kit I ordered! It was very complete, the base coat color matched exactly, and the quality was excellent! Even the online instructions were simple and easy to follow. Yes, (nearly) so simple a cave man could do it! I had only one small issue. The yellow spray valve insert for the base coat paint popped out right away and wouldn't stay in. No worries though, I just used the spray cap from the primer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2024-08-16

Good, but could be better

"I wished they had a better way of applying these paints. The color matched well, but you would think they'd have a better applicator. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-08-10

Perfect

"Got my order in just a couple days. It was so easy to use and a perfect match! I recommend Paint Scratch for any touchup projects needed. Very happy with results!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-08-05

Excellent!!

"Very fast and match the color. They make sure that I got it on time!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-08-04

Paint Pen and Clear Coat Pen

"Had a couple stone chips,. Did three coats of base color [Matched perfectly]. Rubbed out and added two coats of clear coat. Rubbed out with rubbing compound using dremmel tool. Fender and hood area of Honda Odyssey. Can hardly tell chips were there!! How to video was excellent for the repair methods!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process