"Do not give these crooks a dollar. You will be severely disappointed. Do not believe any good review that is either fabricated or ignorant. They will sent you **** paint at insane markup. Listen to me or waste 2 weeks of your time to come to the same conclusion. Wish I had done my research on this terrible company "
"they Sent me the wrong color and refused to accept return and process a refund."
"I called to make sure I was ordering correct color for my Tesla (told the guy someone had keyed my car). Before I could ask if I should order spray paint or would get a vial, the guy said “so what’s your ?” (clearly annoyed with me). Then telling him I was nervous about ordering the wrong thing and needed to get it right based on reading the website, he said well go to the website and it’ll tell you what you need to do. Whaaaat? Didn’t even hear me say I had read the website and realized if I got it wrong it was on me. Told me to look on the door to get the paint code (which I was already aware of). Then actually said “I have to go”! Unbelievable! Luckily for me Tesla now has my color back in stock and I don’t have to give these people any $. After reading reviews on this site, I can’t even understand how this company is still in business "
"I ordered spray paint, primer, and clearcoat to repaint the bumper on my 2013 Ford F150. I followed the instructions exactly and my paint code was verified correct by Ford. I tested the paint and the color was a match. When I finished the process and applied the clear coat the paint appeared non-metallic. My truck has a metallic finish. I contacted the company and sent them photos. I sent the paint back at their request and my cost. They sent me a new can of paint which I tested and the metallic finish was correct. I now have to start the process over because they sent the wrong paint to start. I asked them to provide the primer and clearcoat and I was told I would have to buy them. I have wasted numerous hours only to be brushed aside after they had my money. They make mistakes and don't stand by their products. Stay away from this company."
"No effort on their behalf or remorse.
Sent them the Mercedes paint code DB 670 "Light Ivory" received a bleached white. Fairly certain there was no mixing or attempt to matching any of the light ivory color. Fairly certain even Ray Charles would have utilized Google; "white ivory or Mercedes DB-670 to figure out just how poor a product they sent me was. Sad when a company takes no pride in their work but has no problem taking my $135 for the bleach white they sent out. "
"Three attempts at matching a Mercedes paint code and they cannot get it right."
"N/A review submitted by error"
"I thought I ordered the correct color, but made a mistake. I tried calling, opening a return ticket several times and got no responses. I wasted my my money.
Make sure you get it right the first time, otherwise order from another company that knows how to provide customer service. "
"They sent me the wrong color for my car, even though the right color code was sent to them. Told me to find a white shiny paper and to send them back a sample through the mail so they can analyze the paint once more. Why is it that I have to pay to ship something back that didn't come as described. Horrible."
"Poor quality assurance I ordered blue it was labeled as such BUT....I got RED! Takes a long time to receive order and then I receive wrong color really! Return policy is a joke! Should have went to dealer pay more but accurate color. Lesson learned!"
"Sent me a wrong color, They are fking blind the color not even match their own images, and they say nothing wrong!"
"I have used their spray paint for several times. This very last time, I ordered the same paint as before, paint came out completely wrong, a blind man can see it was an error. Emailed them pictures of the grossly different color with side by side comparison. They insist you go through the process of sending them a sample, a waste of time and effort. So, if you order from them, and if the color comes out wrong, you are out of luck. No way to talk to a real person. Would not buy from them again."
"Sent me the wrong color and refused to accept return and process a refund. Stay far away!"
"PaintScratch makes so accurate and easy to order the correct color for most any car. Over the years, I have used PaintScratch numerous times with excellent results for many different makes and model years. Even some of my older cars matched well. I just don't see any reason to shop anywhere else
for proper paint matches! "
"I did all the work to repair the nicked-up bumper on my wife’s 2007 BMW X3 using a aerosol can of the Paintscratch paint. The bumper now look as good as new after polishing out the clear-coat. The paint was easy to work with and of high quality. The spray pattern on the can is the best from any spray can paint I have ever used.
Thank you for your high quality product and if I need paint again, I'll know where to go."