"Amazing service in store, weather it is for sales or for service. Their pricing has been very competitive they're staff is very helpful and knowledgeable and I feel like I can actually ask questions."
"These guys really go above and beyond the call of duty for their customers. They know what they're talking about since most, if not all the employees there are actually players. They ship fast and don't gauge you a bunch of money to qualify for free shipping. The online selection is great and if something is missing, all one needs to do is call and place a special order and PBG can usually get the gear in quickly. Sometimes when you call they actually have the item in stock and it's not listed on the site and they tell you, no days or weeks of ring around the rosie trying to find a product that's actually in stock, they're on top of everything, all the employees are. The hassle free returns is nice too, I've had to do this twice with them to get something replaced and it's been a breeze. I'm not suggesting you take advantage of them if you take lousy care of your gear but they definitely have good customer service. Would not hesitate to order from the several more times in the future."
" Best place to buy paintball gear. The guys who work there really know the products, and are always willing to help you chose the right product. I always felt they actually cared about me buying the right piece of gear instead of just getting a sale. Whether I'm buying online or in the actual store I've always had great experiences.
"
"excellent service best ive ever had, know there stuff and are always willing to help. keep up the good work guys."
"I like paintballgear.ca for several reasons. One is the prompt shipping. Another is the way I am dealt with on the phone- they actually make me feel like my business is valued. I also like that they encourage feedback. And they have competitive prices.
Some room for improvement? Not much but here goes. I would like to see an expected arrival date for out of stock items listed with them on the site. I would also like it if my cart was able to contain things also from their affiliate stores for one checkout. More Vtac camo and harness gear would be cool too. And paintballgear.ca barrel condoms (please fit over apex barrels)
All in all I rate Paintballgear.ca a 9 out of 10. If they would actually make a calendar with scantily clad hot women in paintball gear, (valken, tippmann, bt might even sponsor it) then and only then will they get the 10 :p"
"I've had nothing but excellent service from Paintballgear.ca whether it be shipping a product to me or answering my questions. For Canadians Paintballgear.ca is hands down the best online paintball store you will find. They stock frequently and ship out things fast and secure. Never had a problem and will always return to them for my future needs."
"First of all, they didn't answer my first request for my infos. I did order the day after. They were saying "in stock" at that moment. I rechecked 3 hours later (I live in Quebec), it said "out of stock". What a coincidence...but they had charged my Visa, which is illegal (unless the goods have been sent). Finally, a week after, the goods are back "in stock".A request to know what they intend to do never got answered. I call that on the verge of Fraud. Written on the 12 of September 2009
Gilles"
"Do not purchase from this company unless you are getting a very good deal, they pull the bait and switch every time that i have ordered (canceled one about a year ago). They charge your credit card before they even inform you that the item has been back ordered, so then you have to get that refunded if you want to cancel. Very sketchy business practices, probably would not deal with again. I am hoping my product comes non defective because now i cannot cancel my order. Sometimes the premium is a better at your local paintball store unfortunately."
"This online store is very nice. THough many of their products lack good descriptions or sometimes decent photoes, their customer service and packaging is very nice. They will answer any wuestions you have within a couple days. The only problem I had with my order was it being back orderd for a couple weeks, but when it came it was very neatly packaged, everything was exactly as I orderd it. Nothing missing, exact colours, everthing was well done. I would definatly reccommend ordering from this website if you live in Canada. Shipping is free if you have orders over 100$, so thats a nice bonus."
"There descripts are poor, Proto products should have year in description, "Proto Gloves 04" not "Proto Gloves". They invoice you for full order even though is partially shipped. This shipped 2 items, 50 value, and backordered one item, 50 value, but charged my card 100. Additionally, they are in Canada. The total was supposed to be 98.41, but my card was charged 100.93. "
"I ordered an ICON E PACKAGE as a Christmas present and I knew I was a little late, but they still managed to get it to me just in time. The product came well-packaged and their customer reps responded to my questions very quickly. I'd shop there again and will recommend the store to all my friends."