"I know the people who work in the store and everyone is very professional and kind."
"Absolutely 100% dissatisfied. Your associate Jessica ID#001776958 told my wife about the 'free' magazine promotion (my wife has limited English skills), after she 'got her' and she hit the accept button, she is told about the rest of the offer - auto debit, have to call to cancel, etc. Then when she tells you 'forget it'. You refer her to the phone # to call and cancel. When I called, those folks could not find an account, acted like robots and essentially told me that it could take two weeks to initiate an account - this will prompt another call. I then went to the website www.magazinevalet.com/Stage and no possible way was found to send an email to customer service. Let me be clear; this tactic borders on unethical behavior and certainly lacks integrity. This is causing me to spend unnecessary time to correct, discuss, resolve and otherwise write an email about. Unacceptable! I didn't realize that Palais Royal was in the magazine business? I am certain that if your sales associate was completely upfront with customers and explained all of the terms, you would see little to no acceptance for this ridiculous offer!"
"Like shopping at store. Manager made my daughters day. Will be a return shopper!"
"Great very professional sales associates always willing to help"
"I would like to see more items for older women."
"Excellent, friendly. Quality purchases."
"great....love great prices for quality"
"Awesome service and assistance."
"The store is clean and neat - associates are available if you need them - great selection of items and styles!"
"Trust me, you don't want to post my experience."
"Very disappointed on customer service. Time to rehire all the staff starting from the top."
"i found what i was looking for but i do not like the restrictions that are put on the coupons for Palais Royal"
"just love browsing and and shopping at Palais Royal and love receiving coupons in the mail"
"I always go to Palais Royal first because it's close and usually has clothing of my taste and price range. I especially like 50PLUS days and coupon days!"
"Palais Royal - rarely has size 6 shoes and petite clothing items limited"
A rep from Palais Royal, Humble, TX, StageAM, has responded:
“Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. ”