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Customer service:
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Verified Palais Royal, Lake Jackson, TX Shopper
Verified
4/5

2019-03-02

"This store in Lake Jackson, Texas needs a manager to get it in order. The store needs more employees."


Verified Palais Royal, Lake Jackson, TX Shopper
Verified
4/5

2019-01-26

"This store needs to improve and more employees."


Verified Palais Royal, Lake Jackson, TX Shopper
Verified
2/5

2019-01-25

"Unhappy. Rude staff which was difficult to locate. Wouldn’t let me put my number in keypad. And was obviously irritated being bothered to check me out. Common among your stores."


Verified Palais Royal, Lake Jackson, TX Shopper
Verified
3/5

2019-01-08

"It was ok but i had a coupon and it excuses clearance and the whole store was basically on clearance so i couldnt get what i really wanted."


Verified Palais Royal, Lake Jackson, TX Shopper
Verified
5/5

2018-12-21

"I enjoy shopping at our Palais Royal. Today I shopped during holiday season and it was somewhat chaotic. Dressing rooms had clothes in them left from other customers. That makes it look untidy. Had to wait longer than usual to checkout due to this woman who had tons of merchandise."


Verified Palais Royal, Lake Jackson, TX Shopper
Verified
5/5

2018-12-12

"my experience was great I love shopping at Stage because I can find outfits for the whole family."


Verified Palais Royal, Lake Jackson, TX Shopper
Verified
5/5

2018-12-12

"very happy with my experience great place to shop."


Verified Palais Royal, Lake Jackson, TX Shopper
Verified
4/5

2018-12-04

"I shop alot at stage stores. Most stores are in tip top shape and have items this inpaticular store didnt have hardly any room to crammed i was knocking everything over. But it is the holidays so it was understandable."


Verified Palais Royal, Lake Jackson, TX Shopper
Verified
3/5

2018-12-02

"This store reminds me of a garage sale..plus can't use most coupons because item ends in the wrong #..its a bit of a joke when I talk to people about that..but frustrating since I'm a coupon user."


Rep reply posted 2018-12-03
A rep from Palais Royal, Lake Jackso, StageAM, has responded:

“Thanks for letting us know about the issue you had with one of our offers. We appreciate customer feedback, even if we’re not meeting their expectations — it helps us a great deal in improving the shopping experience. We will share this information with the appropriate team and do our best to get it clarified and corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. ”


Verified Palais Royal, Lake Jackson, TX Shopper
Verified
4/5

2018-11-22

"was not crammed like in the past."


Verified Palais Royal, Lake Jackson, TX Shopper
Verified
4/5

2018-11-07

"The store associates are very friendly and the quality of the products is very good; however, the coupon system is very confusing. Things are either on sale, a doorbuster or clearance item and the coupons exclude so many things. I always run into another shopper that is also confused as to whether an item is included with a coupon. Why don't you combine sale, doorbuster and clearance into one name?"


Rep reply posted 2018-11-09
A rep from Palais Royal, Lake Jackso, StageAM, has responded:

“Thanks for letting us know about the issue you had with one of our offers. We appreciate customer feedback, even if we’re not meeting their expectations — it helps us a great deal in improving the shopping experience. We will share this information with the appropriate team and do our best to get it clarified and corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. ”


Verified Palais Royal, Lake Jackson, TX Shopper
Verified
5/5

2018-11-05

"YOUR EMPLOYEES ALWAYS HELP ME USE MY COUPONS TO THE FULLEST VALUE, EVEN IF THEY HAVE TO RING MY ITEMS SEPARATELY. YOUR EMPLOYEE TOLD ME ABOUT THE BUY ONE GET ONE FREE. MY FRIEND CAME OUT WITH 2 PAIR OF BOOTS AND ONE PAIR OF SHOES FOR A TOTAL PRICE AROUND $40. THAT IS INCREDIBLE. THANK YOU PALAIS ROYAL; THANK YOU LORD !!!"


Verified Palais Royal, Lake Jackson, TX Shopper
Verified
5/5

2018-11-05

"I WAS OUT OF TOWN AND DID NOT WANT MY COUPON TO EXPIRE. I DO NOT LIKE TO GIVE OUT MY HOME ADDRESS. WHY DO YOU NOT ALLOW PO BOXES??"


Verified Palais Royal, Lake Jackson, TX Shopper
Verified
5/5

2018-11-05

"I NEVER, OR ALMOST NEVER PURCHASE ITEMS AT REGULAR PRICE, WHICH IS WHY I HAVE BEEN A PALAIS ROYAL SHOPPER FOR MANY YEARS."


Rep reply posted 2018-11-06
A rep from Palais Royal, Lake Jackso, StageAM, has responded:

“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”


Verified Palais Royal, Lake Jackson, TX Shopper
Verified
5/5

2018-09-02

"Great to find a store that has stylish clothes for adult women"