"Everyone was nice and the store was clean"
"Great experience. Friendly people to help with whatever I needed."
"Very good sales/coupons; good choices of clothing, shoes and home goods."
"very limited stock on clothes and shoes for boys"
"Found what I needed, stood in line longer than I shopped and left."
"I loved it, very nice. Will definitely go back."
"I love all the great deals & coupons all year long."
"It was great atmosphere. Cute and trendy clothes and shoes."
"I love doing my clothes shopping here. I love the way the clothing fits my body and that they always have to Current, Trendy and up to date fashion."
"I just love being greeted by such nice and polite people. They make me want to keep coming by."
"I am so thankful that we have this type of store in our small town. I enjoy browsing and finding great bargains with the coupons made available."
"Like the value Palais Royal offers to its customer "
"Enjoyed finding a couple of items on sale & using discount coupon"
"Fue muy buena ,lo único malo es k solo había una caja abierta y tuve k esperar más de 10 minutos para pagar "
"When I entered the store in Livingston Tx I did not see anyone. I walked through clothing and found 2 blouses. I proceeded to footwear. I didn't see anyone, but I could hear them talking. There was 3 ladies; one sitting on the floor and they were discussing personal affairs and then store business. They talked about the bulk supply that was in the store room needing to be put out on the floor. I ask for assistance with finding my shoe size. The one sitting on the floor instantly told me they didn't have my size without even looking. One of them checked and my size was available. The one that I eventually did see as I was proceeding to the front to check out was sitting low behind the counter. Customer service was terrible and there was a total of 4 women working. Neither one never checked to see who was entering or leaving the store."
A rep from Palais Royal, Livingston,, rbSTAGE, has responded:
“Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our call center at 1-800-472-8437. ”