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Customer service:
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Verified Palais Royal Outlet Store, Houston, TX Shopper
Verified
5/5

2017-11-02

"I love this store The store doesn't look like a clearance store The store manager and associates are always nice."


Verified Palais Royal Outlet Store, Houston, TX Shopper
Verified
5/5

2017-10-25

"I am very thankful for the outlet store @ Greenspoint Mall!"


Verified Palais Royal Outlet Store, Houston, TX Shopper
Verified
5/5

2017-10-15

"So excited and cannot wait to go back to shop some more!!"


Verified Palais Royal Outlet Store, Houston, TX Shopper
Verified
5/5

2017-10-12

"Great clearance store and staff. Store is very friendly and store manager and associates always busy. They are working on floor every time I go in"


Verified Palais Royal Outlet Store, Houston, TX Shopper
Verified
4/5

2017-10-11

"I love this store it has some great designer low priced items."


Verified Palais Royal Outlet Store, Houston, TX Shopper
Verified
5/5

2017-09-25

"Store manager was very nice and helpful"


Verified Palais Royal Outlet Store, Houston, TX Shopper
Verified
1/5

2017-09-24

"I was followed all around the store. The store ( manager/risk prevention). I asked the store manager/loss prevention did they sell socks in this store. As I was about to walk to the socks, she told me that they didn't sell socks. I'm asking myself why would she tell that LIE. So as I approached the counter the sales associate Estella she and the store manager said out loud, You have a Palais Royal card, like I didn't look like I had a card. Technically I was racially profiled. And I didn't like it one bit. I will wait for your call to see what will happen?"


Rep reply posted 2017-09-25
A rep from Palais Royal Outlet Store, rbSTAGE, has responded:

“Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our call center at 1-800-472-8437. We sincerely hope to earn back your business.”


Verified Palais Royal Outlet Store, Houston, TX Shopper
Verified
5/5

2017-08-31

"Store was clean and organized for being a clearance store"


Verified Palais Royal Outlet Store, Houston, TX Shopper
Verified
5/5

2017-08-30

"I love your greenspoint clearance store. Store manager and her staff are very nice always smiling. The store is clean and organized . I hope the store doesn't close."


Verified Palais Royal Outlet Store, Houston, TX Shopper
Verified
5/5

2017-08-26

"Excelente atención grandes productos al menor precio"


Verified Palais Royal Outlet Store, Houston, TX Shopper
Verified
5/5

2017-08-16

"It was great when I can save its always wonderful especially when on a budget"


Verified Palais Royal Outlet Store, Houston, TX Shopper
Verified
5/5

2017-08-09

"When I go into the Store... I leave my cares outside the Door...as the Boss says leave U'r problems outside the Door I follow this when I Shop in this Store of All my Choices!"


Verified Palais Royal Outlet Store, Houston, TX Shopper
Verified
5/5

2017-08-06

"I have never been to stage so I don't know how it is there.."


Verified Palais Royal Outlet Store, Houston, TX Shopper
Verified
5/5

2017-07-20

"My experience was great i been shopping here for over 20 years"


Verified Palais Royal Outlet Store, Houston, TX Shopper
Verified
5/5

2017-07-16

"The store manager helped me she was very pleasant"