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Customer service:
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Verified Palais Royal, Spring, TX Shopper
Verified
4/5

2017-04-12

"If you like to hunt for cute clothes and shoes go here. Check out their jewelry too. Take coupons with you!"


Verified Palais Royal, Spring, TX Shopper
Verified
5/5

2017-04-12

"Always a good shopping experience."


Verified Palais Royal, Spring, TX Shopper
Verified
4/5

2017-04-11

"I was greated at the door as I walked in and I walked out. No one spoke to me as I shopped. Time to check out took 14 min and the person a head of me took 8. A man cut in front on me on getting the ladies attention for a job thats mostly why. Over all experience love to shop has great clothes found what I want and need.."


Verified Palais Royal, Spring, TX Shopper
Verified
4/5

2017-04-02

"i was looking for Valarie Stephens brand and found it here... very excited she fits the full figure woman very well... her cloths flatter the figure.... need even more of her styles. thanks cw"


Verified Palais Royal, Spring, TX Shopper
Verified
5/5

2017-04-01

"I love the store. Although this survey is extremely too long!"


Verified Palais Royal, Spring, TX Shopper
Verified
4/5

2017-03-25

"Most of the store looked great and it was improved from my last visit. However, the shoe department was a mess and did not have the shoe I was looking for that I saw featured in your ad"


Verified Palais Royal, Spring, TX Shopper
Verified
5/5

2017-03-24

"store is always clean and bright helpful employees"


Verified Palais Royal, Spring, TX Shopper
Verified
4/5

2017-03-15

"Most of the time it is great ."


Verified Palais Royal, Spring, TX Shopper
Verified
5/5

2017-03-12

"It's a cool store with a lot to look at, organized and clean. good clothes and styles."


Verified Palais Royal, Spring, TX Shopper
Verified
5/5

2017-03-10

"I had all but given up on Palais Royal which is sad because I'd shopped there all of my life. The store had become junky, disorganized, crowded & the clearance area was a disaster. Out of loyalty I would occasionally go in but be disappointed at the condition of the store. Today, the clearance area was actually organized by size and the store was not crammed full of clothes strung everywhere. Seemed more like the store I was used to. I did tell the store manager how much I appreciated the improvement and that I will return."


Verified Palais Royal, Spring, TX Shopper
Verified
4/5

2017-03-08

"I do not like to hunt for a dressing room that is open every time I shop. My local store usually only has 1 open fitting room, and I recently had to ask someone to open another one because there was a line waiting for a fitting room!"


Verified Palais Royal, Spring, TX Shopper
Verified
5/5

2017-02-24

"can't say enough good things about the store and all of it's locations!"


Verified Palais Royal, Spring, TX Shopper
Verified
5/5

2017-02-21

"Me encanto la tienda y todo lo que se vendió."


Verified Palais Royal, Spring, TX Shopper
Verified
1/5

2017-02-15

"The associates were new I am guessing and the management was not willing to get out of the chair and help. When management was needed she just yelled her log in and password across the store rather than get up. lines were way to long and the poor associates were nervous and struggled. One of the managers finally got up but she promptly left for lunch never offering any assistance to anyone. only associates were at front. I had to return a second time because the security device was left on my clothes. On my second return the manager was much more helpful. I think her last name was Lopez. She was not the one their the day before. I work in retail management and was just really dissappointed in this shopping experience."


Rep reply posted 2017-02-15
A rep from Palais Royal, Spring, TX, rbSTAGE, has responded:

“Thanks so much for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We pride ourselves on our attention to detail, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our store team and make sure this gets addressed. If you’d like to discuss this further, please contact our call center at 1-800-743-8730. We look forward to working with you so we can earn back your business.


Verified Palais Royal, Spring, TX Shopper
Verified
5/5

2017-02-12

"was a good experience, great prices with discounts"