"Poor customer service I got charged for an order that was cancelled and the customer service representative was of no use . "
"Second order that had to completely go back for a refund. Quality is bad; does not look like the photos on the web site. Pieces are thick and clunky. Refunds take forever, still working with them to get back my $$. You have to pay for shipping and insurance too. NOT a pleasant site to deal with. I don't recommend this vendor at all. Tons of their pieces are on overstock.com cheaper!"
"i ordered a tribal bracelet from palm beach jewelry which arrived with the braided leather having come out of the metal clasp...cheaply made. i threw it away in disgust of another poor product, probably from china.
palm beach jewelry solicited my review for their website. this is what i said: "Cheap-
The Tribal Bracelet was so cheaply made, the it arrived with the band pulled out of the clasp. Probably made in china."
they sent me a response as follows: "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" they refused to publish the review and ignored my inquiry as to why i did not meet their guidelines.
not life or death. im sure i could have returned the bracelet. but i *am* irritated at their handling of my review. guess they already have enough bad press.
"
"We received our wedding rings. They were gorgeous. Just 116 days later the gold on mine chipped on its own and my partners cracked in half. We went to a 4 jewelry stores to repair it and all four said we could repair it but the gold was so thin it will just break again. Mind you these were not cheap rings: over 300 per ring.
We called Palm Beach Jewelers who said they would not exchange them because it was over 90 days (16 to be exact). They offerred us 25% a new order. I told them I would shop elsewhere. Do not shop here. "
"BUYER BEWARE! Yes, their 48 inch birthstone station strand is beautiful...but it does not stay that way for long :-( I deliberately DID NOT wear it against my skin, so that the metal would not turn dark...but it did anyways. PBJ will not respond to my e-mail. If you want a short term piece of jewelry, then this is for you. If you are expecting to get what you paid for, in wear, forget it!
Sent from my iPhone"
"I love this website!! I have ordered over 20 pieces from PalmBeach Jewelry and I think they are terrific. Customer Service is very nice and understanding (They sent me the wrong size Ring by accident - and they gave a gift card for my troubles :) Plus the Loyalty Program is awesome I have already received $200 in gift cards with Free Shipping! I always buy my jewelry from them! Defiantly recommend."
"BOUGHT $380 OF JEWELRY, KEPT ONE ITEM. DIDNT LIKE THE OTHERS. ONE ITEM WAS THE WRONG RING AND SIZE. AFTER ORDERING I NOTICED ON THE SITE A 30% OFF OVER $300. THEY CLAIM IT WAS MAILED OUT. I PAID ON A CREDIT CARD. NEVER ASKED FOR A CHECK. I HAD TO SPEND $9 DOLLARS FOR INSURANCE TO MAIL AND TRACK. THEY HAVE HAD MY ITEMS FOR OVER A WEEK. I AM STILL WAITING FOR ANY MONEY. I MADE SEVERAL CALLS TO FOLLOW UP TO NO AVAIL. I ORDERED ALL OF THIS JEWELRY THE FIRST WEEK OF THIS MONTH, IT IS NOW THE 25TH AND NO CHECK AND NO CREDIT BACK TO MY CARD!!! BUYER BEWARE, IF YOU SHOULD NEED A RETURN AND REFUND, GOOD LUCK, TRYING TO GET IT BACK. POOR CUSTOMER SERVICE FOR RETURNS AND THEY WILL SAY IT TAKES 15 DAYS FOR THE MAIL, SNAIL MAIL GETS TO ME FROM THEM IN 2 DAYS. YET IM STILL WAITING. FOR THE DISCOUNT CHECK. I GOT AN EMAIL FRIDAY THAT A CREDIT WAS PUT ON MY CARD AND IT STATED, DEPENDING ON BILLING CYCLE, IT COULD TAKE UP TO 2 BILLING CYCLES TO GET THE MONEY IN MY ACCT. 2-3 DAYS IS NORMAL WITH ANY OTHER BUSINESS IVE DEALT WITH FOR A REFUND. PALM BEACH JEWELRY IS MAKING AN ART OF DELAYING AND HOLDING YOUR MONEY EVEN AFTER YOU RETURN THE ITEMS. STAY AWAY OR BE A VICTIM LIKE ME. ITS BEEN ALMOST A MONTH AND I HAVENT RECVD ANY MONEY BACK, CHECK OR CREDIT CARD. WHAT TO DO?"
"Horrible totally poor customer service, out of 5 items ordered only 1 was acceptable, everything else has had to go back and they do not understand accounting. I had tried on one item to give them a second chance, but they screwed up the accounting and then the item was not the correct size. They may present slightly better prices than som others, but I think they are selling seconds and their customer service and returns policy stinks. they want the customer to pay for shipping both way even if it is their mistake, "