"It’s been 1 week and they haven’t shipped. Also no replies to my email. Very unprofessional "

"Ordered parts, had to contact them to follow up on order, took 5 days to ship (including a weekend), overcharged for USPS Priority Mail. Not sure I will order from them again."

"Living in norway , doing buisniss with part connexion in canada for over more than 10 years . It isnt every thing ,,, for me its the only thing "
They have supplied me all from ;Cd drive , PU , tubes or other hard to get high fidelety parts as caddock , tantalums polystyren and U name it. They have a great stock , they have good prices and whats more important for me,,, they are fast .
Always trying to help out
Did I need i building tip or tube evaluation I could always ask Chris , And for solving of other problem of any art , the genius Vicki steps in . I simply love them and supporting by beeing theyr forever customer

Happy diyer an hifi nut" from notodden norway

"

"I have bought many things from parts connection/audio connection. Two integrated amplifier s and a set of reference quality mono blocks. I already owned a Sonic frontier transport and DAC three that was one of Chris Johnson statement products back in the day. Chris has a great business here and he has filled the place with first class employees, actually a tough thing to find that many good employees in one location. As my dad always said when a business is full of good employees that is very telling of the boss. Anyhow buying a few things on an almost monthly basis has been a rewarding musical experience as well as a lesson in what to expect in customer services. The people are all wonderful and everything happens just the way the tell you and that is every time. As I said before I have bought many many orders from them these statements come from many dealings with them. I highly recommend this place to anyone looking for anything they sell. Regards "

"Great experience. Helped me find the correct parts for my subwoofer repair. Plus my recent crossover upgrades. My speakers now sound cleaner and crisp. Thanks for the help. "

"Horrible service and will never buy from again. Told me my order would not go thru, problem with my card yet I had bought multiple times in the past. I cancelled the order then 3 days later I am billed for a different amount on my card (that doesn't work) for a different amount then my cancelled order total. NEVER BUY FROM THEM THEY DON"T CARE ABOUT CUSTOMER SERVICE OR IF THEY HELP YOU OR NOT."

"Hi, I bought from Chris a bundle of tubes (52), the team from PartsConnections gave me a excellent service, fast delivery, the tubes was very well packed. Chris gave me a very honest prices, Chris answer me always rapidly. I recommend to everyone in the world to buy with confidence from PartsConnections. Th’s again. "

"Been dealing with PCX a long time, getting tired of the poor site which was supposed to be improved but it really hasn’t. No specs on many parts which would be helpful during builds, parts stock carried is declining even before Covid 19, poor organization or web pages, the shipping structure is horrible, it’s setup to overcharge you as they have no real system in place as it has to be done manually. Or you choose from shipping charges that charge you double the going rate for a service that is the slowest. Kind of a scam. Yet they can’t fix this over how many years. Keep hearing this over and over. Every other shop can charge shipping accurately during checkout except for PCX, what is the problem here?? They just can’t be bothered if the problem. This is a joke for an operation that’s been running for as long as it has.
Almost done with them!!"

"Have been dealing with Chris and his team for couple years now. Every transaction has been excellent with outstanding customer service. New store is amazing - so well done and reflects a commitment to their customers that is so much better than other retailers in high end audio. Best wishes for success.
Tim C"

"Charged my account 3 times 4 1 order
2 weeks later, still haven’t got my money refunded
"

"The team over were fantastic to deal with and very professional in helping me with my needs and questions.. had a problem with my first unit.. they exchanged it ASAP.. my new unit is flawless and works well.. in one word if I can describe my dealing is Flawless.. I hope so do more business soon ..

Thanks Chris & team for all your help "

"Always fast, very friendly and truly profesisional...
I discovered Parts Connexion and Chris Johnson while reading an article in a high-end audio magazine, where Chris was referred as a 'Top-Gun' in up-grading (tweeking) audio equipment. Living in Montreal (Quebec), I was delighted to discover that his operation was located in Ontario, and so far, each purchases I've made, even the rush repair of a vacuum tube amp with up-graded tubes, have been done in record breaking time, performed to my entire satisfaction, always at the best price and promptly and safely delivered at my door. Furthermore, the whole staff at PC is very helpful, efficient, friendly and always willing to do what it takes to satisfy their customers. I'm really pleased with all and every transactions I've made with them, and I will continue to do so... Thank You Chris and the whole team at Parts Connexion !"

"Placed my order online last night and requested to pick it up today. i received a call that my order was ready by 10:30am... what a fast and smooth transaction. i will definitely go back! "

"I needed some parts last minute, as well as some technical advice. Called at 4:40, placed order at 4:45 online...and had package by 10:30 am the following morning...had no idea I was getting next day service. A tremendously valuable asset to the DIY Audio community...Amazon like service, for a specialty niche market hobby activity.

Well done pcX."

"I’m UK based and choose to buy from Parts Connexion even though they are based in Canada.

I choose to do so as they always have deals, carry an immense range of product and give excellent service and advice. As they also do upgrades and modifications (and have experience in component design), they understand their craft rather than just being box shifters. Such expertise in the industry is worth having my business! Such companies are a NEED in the audio industry!

Chris the owner responds to my emails personally and has done many upgrades and modifications to products that I’ve bought from them or shipped to them for upgrading. These being turntables, phonostages, preamps, power amp, integrated amps and dacs. All with amazing results.

Chris has often given free advise on my ideas and I trust his experience and knowledge.

It’s worth joining their email subscription to always be made aware of deals and new products. Makes me spend money though - think carefully.

Great guys to deal with. I’ve bought from them for many years and can highly recommend them.

Buy and deal with them in confidence!"