"Great to do business with.
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"prices are reasonable delivery is fast & cheap order was here in only 3 days
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"Delivery was a little slow but quality was excellent."
"Bought a truck toolbox online. Good pricing and shipped pretty quickly. The box was damaged upon arrival, but the product was not, and that isn't Parts Trains fault."
"Never said when part would be in stock. Just dropped it. Found part at another company and ordered it. Also lower price for same part."
"The steering knuckle that I ordered for my Jeep was machined to the wrong specs. The tapered lower ball joint hole was more than .015 to big. So it bottomed out on the shoulder of the ball joint causing a bind and would not steer, the part ended up being a $100 paper weight. "
"I ordered 3 parts on Friday at 4pm and paid an additional $73.10 for overnight shipping. I get the shipping/tracking info and it shows 2 of the 3 items will be here on Monday (3days later) and the other has no shipping/tracking information at all. I do online chat with "Emil" and he was slow and unhelpful. I was requesting to get a refund of the overnight shipping fee, since it wasn't going to be here. The best he could offer was a $10 rebate. At this point i requested to cancel the order. It took more than 45 minutes and he put in a request to cancel and if it can be canceled then I will be refunded the entire amount.
If you can't offer overnight shipping, that option should be greyed out, so you can't choose that option. They will never get my business again and I will tell everyone I know not to use them."
"Easy transaction...will buy from here again if and when I need a part!! :) "
"After placing the order and paying for it, I received an e-mail stating we cant deliver this item to PUERTO RICO."
"Partstrain had the gas tank for my car. The price was good. I was granted a small discount, just for asking for it. The shipping was reasonably fast. The actual part, however, had a seemingly minor, but significant defect. The welded on mounting tabs were spaced about half an inch too far apart, which made installation exceedingly difficult. Gasoline is flammable, explosive even, and a perfect installation of the fuel tank is most important. Im glad for this survey, as there is no option to leave comments on the partstrain site. And they need to know about the parts they sell. Thank you."
"Parts Train sold me an item which they claimed was in stock and then took two days to tell me it was not available. Then it happened again on Autopartswarehouse which is the same company. Apparently, the different subsidies don't communicate or share stock information. Just annoying in that several days were lost. I even phoned them to make sure they had the item in stock to which they claimed they did. This was for a recently discontinued part which was very difficult to find, not being helped by this company's failure to update stock and availability. No huge deal but in this age of electronics, why can't they keep basic information such as this updated and accurate?"
"Spoke at different times on the chat line with Francis, Maryann and Maverick. Found all of them to be quite knowledgeble and really helpful with suggestions and finding possible replacement parts for us. And when the parts didn't work, the help from Maverick in getting us a prepaid Fed Ex return ticket was most appreciated.
Thanks again,
Fred and Jan Jagger"
"Great seller, fast delivery"
"My new headlights were shipped to my house within 2-3 days."
"Great experience. No issues"