"Placed an order on-line. Got an order number. Site says they usually ship in one day. Two weeks later no part. No one picks up the phone, and messages and e-mails went unanswered. Parts Guy must have passed away, but nobody shut down his web site. "

" I wish I could give zero stars. I ordered some HVAC parts and on the web site it showed pending for 16 days. I called several times and emailed repeatedly with no answer. It is cold and I needed them for heat so I waited patiently until I could not wait no longer. I ordered the parts for another site. My advice would be to stay clear from them unless you just like the frustration. "

"They helped me figure out what was needed and the price was fair."

"Company very slow to respond however received part as described.
They need more communication skills and technology. Also, shipping information is a must.
Very satisfied

In the world of Amazon, you need to be more attentive to your costumers."

"ordered parts 7-6-2015,my credit was billed for the parts 7-22-2015.as of 10-10-2015 i have not recieved the parts or a refund.partsguy.com will not even answer their phone when i call.partsguy.com is even ignoring the bbb.avoid this business,find another source for part needs."