"Shipping is screwed up. Your order is accepted and does nothing for a week and then you rush to make deadline. Also you resized my item, told me no further action was required if I was OK with the resize and then held my order??? I think you offer great value and product but trying to make more money on shipping screws you from being excellent in IMHO."
"My experience was a very pleasant one. I was notified of my order progress. Order shipped timely and the quality was superb. WilL use them again!"
"The first photo I submitted did not have a resolution high enough to produce a standup. Party Standups let me know immediately and I was able to swap photos. The company kept me informed every step of the creation and shipping process. The finished product was perfect. "
"Great end product. However, they don't stand behind their "Delivery Date Guaranteed" message which is splashed all over the website. Apparently it's meaningless. I had a party in another state, product was not delivered, and had I not spent 2 hours on the phone and finally located it at the local usps sorting center, took a $51 taxi ride to pick it up on a Saturday, the DAY OF the party, it would have delivered 4 days late AFTER the party. I was forced to pick it up 2 days after the 'Guraranteed Delivery Date'. I paid for to guarantee delivery on 1/22/15. As of 1/24/15 it was nowhere to be found and I had to find it myself. To add insult to injury, their customer service said, oh well, it's not on us. They gave me NOTHING back on a $450 order, not even the extra I paid to have the products delivered ON THE GUARANTEE DATE. I didn't contract with USPS, they did! I didn't pay USPS, they did! They need to get my money back from USPS or offer a concession. All they offered was some $ off a future order. Hmmm... Yep I am really inclined to ever use this company again. So frustrated! I have written a letter to their President Scott Gardner. If they advertisie a 'Guranteed Date', they need to stand behind it. I lost 3 hours of party planning time, had to take a taxi, and caused a lot of stress when I am hosting a 50+ party with all out of state guests. And the response I got was oh well, not on us, is infuriating! Never again. I wish I could find a competitor company, unfortunatley I think they have the monopoly and therefore they don't care about happy customers. It's really too bad given I liked the product."
"Will probably order again some time."
"one of my figures came 1 ft smaller than I thought I had requested. but otherwise great!! Really good quality. perhaps include assembly instructions."
"Great! Everyone thought it was so lifelike-- fun addition to our party."
"This made my dads 80th birthday!!!!! Thank you! "
"Our stand up was customized just as requested and turned out great! "
"We needed our cutout for a retirement party in a week. We ordered the rush and received our product in lighting fast speed. The picture we submitted was not the best quality but we were still really happy with the end result! My only negative was the customer service person I spoke to was not very friendly but I would definitely order from this company again!"
"Great service, on time fabulous stand up...was a huge hit at the party!!!!"
"professional telephone help. prompt email replys."
"The 6 ft standup of my mom as a 17 year old was the hit of her 50th birthday party. Three weeks later people are still talking about it!"
"We ordered this stand up cut out for a friend. It is amazing. It looks like it is in 3-D. So real looking. Great service. Highly recommend them."
"All individuals that I communicated with were very helpful. The image was a little darker than I expected. It would have been nice to be given a heads up, but overall I'm happy with the final product. Thanks!"