"I was on a bike tour this weekend away form home and I had a breakdown and needed parts. I called up Partzilla and they helped me get the right parts and sent them overnight to me. Due to there great service I am back up and running better than before! I really appreciated the great help and anyone who has a bike and breaks down away from home can depend on partzilla! "
"IT WAS EASY FOR ME TO LOCATE MY PART BASED ON THE YEAR AND MODEL NUMBER OF MY ATV. THE PARTS DIAGRAM WERE VERY ACCURATE AND EASY TO UNDERSTAND. I LOVE YALL."
"Easy to use site.. good supply of parts as well. Love that you can create an account during your first guest purchase."
"Would it be possible to get some free stuff for my bike I figure it’s at least worth a shot lol"
"Ordered the part on Friday afternoon from California and selected the most expensive delivery for $12.99 to get delivery in 1 to 3 days. It arrived late Thursday afternoon, 6 days after the order. I feel cheated."
"This order sure does seem like forever to get here."
“Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.”
"They drop ship everything it seems like, make sure you’re not ordering off the pictures they provide because they use the exact same picture on very different parts, for example they use the pictures of the rear wheel bearings in place of the front bearings. So even though you think your ordering rear bearings front bearings show up in the mail looking NOTHING like you ordered. Then you have to call and argue with the uneducated “technicians”."
“We apologize for any inconvenience. While we have thousands of OEM parts in stock, occasionally some aftermarket parts are drop shipped. If you need any assistance verifying the correct parts, please reach out to our tech team. We look forward to hearing from you. ”
"As of today I still have not received my parts. Very poor service."
“I'm sorry to hear that you have not received your parts yet. I see this order shipped on the 20th with standard 5-7 business day shipping, I see we are reaching out to UPS to get an update on this order as soon as possible. Thank you for bringing this to our attention.”
"Very easy to find parts needed for specific dirt bike. Easy to find, easy to order.....and good price."
"After calling to ensure the correct parts were ordered I received the wrong parts. I gave the VIN from my machine and informed the customer service rep of what I needed. Poor service "
“We do apologize for any inconvenience this may have caused you. Please reach out to our customer service team and we will be glad to assist you with a return for a refund. We hope to hear from you soon.”
"Glad to have you guys available, although 9.99 to ship a 3.29$ lock nut seemed a little much…"
"I paid for expedited shipping for a pivot bolt for my old honda, everything went smoothly and the order was confirmed. 1-3 day arrival for the part. Fast forward a week now and not even ups has any clue as to when my bolt will arrive."
“We apologize for any inconvenience. It appears your package may be lost in transit. Please contact our customer service team for a refund or a replacement. We hope to hear from you soon. ”
"Ordered a kickstand spring and paid for 1-3 day shipping, almost been a week since I ordered and no sign of it"
“We apologize for the inconvenience. I have issued a partial refund for your shipping costs. Please allow 3-5 business days for the refund to be processed back to the original payment method. Please reach out to our customer service team if you have any additional questions or concerns. We look forward to hearing from you. ”
"Ordered on Tuesday, paid extra for 3 day shipping didn't get my parts a week and missed out on a holiday weekends worth of riding."
“We apologize for any inconvenience. We have partially refunded your shipping costs. Please allow 3-5 business days for the refund to be processed back to the original method of payment. If you have any additional questions or concerns, please reach out to our customer service team. We look forward to hearing from you. ”
"Easy to find and in stock parts"
"Couldn't find my exact machine. Have a 2021 Outlander Max 850 and it is not listed in your machines. Used an 850 Max North Edition. "
A rep from Partzilla.com, Partzilla-BoatsnetCS, has responded:
“Thank you for your feedback. We apologize that there was a carrier delay on your package. Due to this a refund of $12.95 has been issued for your shipping. If we can be of further assistance please reach out to our customer service team. Have a great day!”