"I was on a bike tour this weekend away form home and I had a breakdown and needed parts. I called up Partzilla and they helped me get the right parts and sent them overnight to me. Due to there great service I am back up and running better than before! I really appreciated the great help and anyone who has a bike and breaks down away from home can depend on partzilla! "
"Easy to use website very happy."
"Fast shipping, exact parts, pleasant experience again."
"Fast service. Great parts "
" Searched every where I could and Partzilla had the best price."
"Great place for oem parts ! Excited to receive my parts "
"Fast shipping and jus what I needed"
"Fast - Accurate Service
Will use them again "
"The part I needed was in stock but best of all, it was shipped very quickly. "
"Could of been a little cheaper but I'm happy I got it...let's hope 2 days delivery "
"I'm not sure why they offered expedited shipping, but I paid $15 for it and I still received my order 8 days after ordering. (ordered on a monday morning).
Be wary of Partzilla shipping. This wasn't my first time ordering from them, which is why I tried the expedited shipping this time. I once ordered from them and they didn't ship it for like 3 months. The only reason I shop here is because they have a super wide variety of parts, so it's easy to get everything you need for a repair in one single purchase. I really wish they had better communication about their shipping though. "
"Customer service was excellent. Product availability was excellent. Shipping on the front end was excellent. But now we wait and wait...and wait ...wait for "Mail Innovations" to do something about delivery. In fact, the second order has cought up to the first order, which was a few days earlier. ...still waiting. It doesn't seem so innovative. "
“I'm sorry to hear about the delay you've experienced with the delivery of your orders, it can take up to 5-7 business days for standard shipping. Please know that we strive to provide a positive shopping experience for all our customers, and we appreciate your feedback regarding the delivery service used. If you have any concerns or need assistance with your orders, please feel free to reach out to our customer service team for further support. Thank you for your patience and understanding.”
"I still did not get my order its ben 7days iam only one state away why"
“I'm sorry to hear that you have not received your order yet. Please reach out to our customer service team with your order details so we can look into this for you and provide a refund or replacement as soon as possible. Thank you for your patience.”
"order hasn’t even shipped after a week"
“I'm sorry to hear about the delay in shipping your order. Please give our customer service team a call with your order number and we would love to get you a replacement or a refund as soon as possible. Thank you for your patience.”
"It’s good I really just like the diagrams of the broken down parts. It really saved my **** when I change my tire and the shop lost my spacer washer. I told my self then (even though I didn’t buy anything from partzilla then). That when I do need parts for my Honda CB500X that these are my people. "
"perfect ordering for me great site"
A rep from Partzilla.com, Partzilla-BoatsnetCS, has responded:
“Thank you for your feedback. We do apologize that the package took longer to deliver than it should have. I have reviewed your order and do see it delivered after 6 business days instead of the 1 to 3 business days expedited ships with. We've refunded the shipping back to your account and apologize for the inconvenience. We hope to hear from you in the future. ”