"I was on a bike tour this weekend away form home and I had a breakdown and needed parts. I called up Partzilla and they helped me get the right parts and sent them overnight to me. Due to there great service I am back up and running better than before! I really appreciated the great help and anyone who has a bike and breaks down away from home can depend on partzilla! "
"Such a great website to hunt for the parts you need and the few you may as well get at the same time!"
"Relieved to be able to source OEM parts for both my KX250 and 500 and factory high performance parts for my YZ450 and 250F's.. "
"Was super easy and the salesman was very helpful to assist me in getting the correct part."
"Great help for me to find my parts.
Thanks."
"It was great, would reorder again "
"Ordered and received order in the same week"
"I found all the part I required with minimal delay"
"QUICKLY FOUND WHAT i NEEDED AND THEY WERE IN STOCK AND PRICED FAIR."
"If I knew I’d need to wait for what were in-stock parts when I ordered I would have ordered from somewhere else or bought them locally. I’d rather a partial shipment than automated reply about updated eta. Because of your stock issue my very regularly used vessel has been on the trailer for weeks and will be missing Memorial Day. Thanks. "
"I wanted to cancel an order and I can't figure out how to. "
“We apologize for any inconvenience. Please contact our customer service team through phone (877-473-4595), text (229-800-4096), chat or email to cancel an existing order. We look forward to hearing from you. ”
"Even though I finally received what I ordered I sat nervously not knowing when, or if my purchased item would ever get to me. You would think a huge entity like this would provide a reliable tracking number so the consumer could easily see where their item was and when it would arrive, but they do not and its a joke. Never I will order from them again"
“We apologize for any inconvenience. Please be advised with standard shipping, packages are typically shipped UPS Mail Innovations. UPS will pick the package up our location and once it's closer to the destination, the package will be handed off to USPS. These packages are not scanned until closer to their destination. In the future, if you would like quicker shipping, please choose expedited at checkout. ”
"Fist order hasn't shipped. Payed for faster shipping. It said you have the part in stoke and you do just one part number different. "
“We apologize for any inconvenience. Typically if we have all the parts in stock there's a 12 to 24 hour processing period before it ships. I do see your order shipped out today and you'll receive an email with your tracking once it scans with the carrier. I do see two of the parts no the order where the manufacturer updated the part number. We do apologize for any inconvenience this may have caused you. We look forward to hearing from you in the future. ”
"The shipping for the cost took entirely to long. No, tracking number was provided. After calling customer service they gave the same answer as on the web site. I will never purchase from Partzilla again. I will discourage anyone from ordering from this company. It's 2024 get with the times."
“We know how frustrating it can be to pay high shipping cost and we sincerely apologize for the inconvenience. Please know that our shipping is based on a flat rate due to what the carriers charge us to ship. Our team is searching daily to find better cost efficient shipping. We did send a tracking number on 5/7/24 to the email address that was provided at checkout. We thank you for your business and hope that you give us another chance.”
"I have used a bunch of different places and some aftermarket brands. Partzilla always has the OEM quality parts at good prices-no problems. Even if I had an issue it was a quick call to resolve."
"Ordered parts on May 8th. Today is the 20th. No shipping updates yet."
“Thank you so much for your feedback. We have reviewed your order and found that it did indeed ship from our location on 5/8/2024. Unfortunately, the carrier has no scanned the package. This is a known issue we are working to resolve with the carrier. If you would like a refund or a replacement order for the lost package, please contact us directly so that we can get this resolved for you.”
A rep from Partzilla.com, Partzilla-BoatsnetCS, has responded:
“I'm sorry to hear about your frustrating experience with the delivery time estimates of the parts you ordered. We offer a partial shipment option at checkout, if the option is not selected at check please call our customer service team. Please accept our apologies for any inconvenience this has caused you. We value your feedback and will use it to improve our services moving forward. Thank you for bringing this to our attention.”