"I was on a bike tour this weekend away form home and I had a breakdown and needed parts. I called up Partzilla and they helped me get the right parts and sent them overnight to me. Due to there great service I am back up and running better than before! I really appreciated the great help and anyone who has a bike and breaks down away from home can depend on partzilla! "
"I go here to look up part diagrams and see what is available for older machines. I can also trust that carb jets and parts will be the right size. Don't buy ebay carb rebuild kits!!! they just add more problems. "
"It can take two or sometimes three days to ship the order out even when you pay for the expedited handling/shipping but otherwise they are great. If I order something on the weekend, I have a 50/50 chance of it arriving for the next weekend."
"I ordered a slave cylinder for my 2001 suzuki 1500 intruder and it won't fit"
“Our agents are available to assist you Monday-Friday 8:00AM-7:00PM EST. If you need help, please do not hesitate to reach out to our team via phone at 877-473-4595 or you may chat with us via our website. We hope to hear from you soon so that we can assist with a return and getting you the correct part.”
"Place an order and the parts they suggested were the wrong parts. They also charge for shipping but don't give tracking updates."
“We do apologize for any inconvenience this may have caused you. Please reach out to our customer service team and we will be glad to assist you in the future. We hope to hear from you soon.”
"Great parts, unfriendly customer service"
“Thank you for your feedback. . It is our goal to offer the absolute best customer service to our customers. If there is anything we can assist you with in the future, please do not hesitate to reach out to us again. We hope to hear from you in the future.”
"I haven’t received my order. There is no update on the order through the UPS website. I am not sure what is going on. "
“Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.”
"OEM parts like advertised, but slow expensive shipping.
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"THE PARTS FOR THE OLD **** WAGON WE HAVE WERE IN STOCK!! BACK ON THE TRAIL!!"
"Having a discontinued bike, an 05 VTX1300, the dealer always has to find then order in the part. Some times the parts are a pain for them to source. So its much easier for me to be able to see the parts diagrams here and order them myself. Love my local dealers but some parts are just not available through them like they use to be. Long live the VTX......"
"my first time so I wanted to try it"
"I go to Kawasaki's owners page, find the OEM part number on the service manual. Copy it and paste it here. Always finds the parts I need.
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"Easy selection Easy checkout"
"other than check out no problem"
"Went to this website, ordered start switch, *waiting for parts*"
"easy checkout, great way to look up parts "
A rep from Partzilla.com, Partzilla-BoatsnetCS, has responded:
“We do apologize for any inconvenience this may have caused. We show that there was a carrier delay on the delivery of your order. Due to this we have issued a refund of $12.95. Please allow 3-5 business days for this to credit back to the original payment method. If we can be of further assistance please reach out to our customer service team.”