"I was on a bike tour this weekend away form home and I had a breakdown and needed parts. I called up Partzilla and they helped me get the right parts and sent them overnight to me. Due to there great service I am back up and running better than before! I really appreciated the great help and anyone who has a bike and breaks down away from home can depend on partzilla! "
"I don't like that i have to fill out all my information and create login credentials to see what the price of the part is."
"Ordered due to price and supposed availability with the note that the items I was ordering were in stock and will ship within 24 hours. Immediately got a UPS tracking number but now one week later, UPS just says they received shipping info with no other update on actual tracking. Read more reviews and this site is notorious for bad shipping, horrible experience if you need a part in any reasonable amount of time. Never ordering here again."
"I had paid for express shipping and received items slower than standard shipping. Partzilla left me stranded for an extra 3 days . Very disappointed, will no longer pay for express shipping. I should at least get credit back for the horrible shipping delay. "
“Thank you for your feedback. We show there was a carrier delay and we apologize for this inconvenience. A refund of $12.95 has been issued back to the original payment method. Please allow 3-5 business days for this to credit back. If we can be of further assistance please reach out to our customer service team.”
"Part was suppose to be delivered today May 13th and it's a no show. Now showing the 14th so we'll see. Ordered on the 7th. I wouldn't call that getting me up and running"
“Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.”
"I paid for 2nd day air. 8 days. They ask me for a review before I even get my parts tomorrow. I better get a shipping refund. "
“Thank you for your feedback. We apologize for the shipping carrier delay. Our records indicate that there was a delay due to the delivery address. A refund for shipping in the amount of $12.95 has been issued. Please allow 3-5 business days for this to credit back to the original payment method. If we can be of further assistance please reach out to our customer service team.”
"Easy to follow parts listing. "
"ordering was simple and straight forward, shipping was fast received my parts sooner than expected could not be more pleased."
"OEM parts at discounted rate with quick shipping"
"Received parts fir oem replacement. As always Partzilla is the go to place."
"Customer service was top notch!"
"Usually have parts needed. Great to deal with."
"Pricing and available parts is great.
After waiting for a week, the parts still haven’t left the facility. It says they have shipped but ups hasn’t picked them up???"
“We do apologize for any inconvenience this may have caused you. It looks like the carrier may have lost the package. Please reach out to our customer service team and we will be glad to assist you with a replacement or refund. We hope to hear from you soon.”
"Thanks for having what I needed."
"Quick good price!!!!!!!!!!!!"
"The parts were the wrong size and it said they were the right size and I can’t send them back"
“Thank you for your feedback. A refund of your order has been submitted. Please allow 3-5 business days for this to credit back to the original payment method. If you are in need of the correct part please reach out to our tech team via phone, chat, or email. ”
A rep from Partzilla.com, Partzilla-BoatsnetCS, has responded:
“Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.”