"I was on a bike tour this weekend away form home and I had a breakdown and needed parts. I called up Partzilla and they helped me get the right parts and sent them overnight to me. Due to there great service I am back up and running better than before! I really appreciated the great help and anyone who has a bike and breaks down away from home can depend on partzilla! "
"Nice website, but very hard for a non-mechanic to locate OEM parts for his bike. Need better description of the parts to help confirm that the selected part is ok. Not obvious from some of the drawings."
"Put parts in cart. Then when I try to buy, parts on back order. If parts are not in stock, tell customers before I spend a lot of time, shopping. I will go someplace else."
“Thank you so much for reaching out to us. We apologize for the inconvenience. Our manufacture and website are not connected so we do not receive parts information until the order is placed, which can change from ships in 1-2 days to longer if they do not have any in stock when we go to order from them. If you call in, an agent can help further assist you with what we have in stock. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
”
"Happy with all my Orders and Chat
Experiences."
“Thank you so much for the amazing review! We are thrilled to hear that you are happy with your orders and chat experiences. We look forward to serving you again in the future!”
"10ish days since I was told my order shipped still have not received my order"
“Good afternoon,
Thank you so much for reaching out to us. I see this package does appear to be lost within the mail system. Please contact us as soon as possible so we can get you a replacement or a refund as soon as possible. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
”
"The search for parts for certain machines could be made easier when you add a machine to your garage "
“We try to make our website user friendly as possible and easy to look up parts and as well at checkout. At this time, we are currently updating our website to make sure this process is easy on the customers as well as the customer service agents. We hope to do business with you in the future.”
"It was very easy to find my part, hit order and have it shipped out. "
“Thank you so much for the awesome review! Glad you had a smooth experience finding and ordering your part. We appreciate your support!”
"Had the parts I need. Easy to order. "
“Thank you so much for the positive feedback! We're thrilled to hear that you found the parts you needed and had a great ordering experience. If you have any more questions or need further assistance, we're always here.”
"I had to enter a specific part number to buy some oil. You would think the search feature would be smart enough to understand "oil". really frustrating."
“We try to make our website user friendly as possible and easy to look up parts and as well at checkout. At this time, we are currently updating our website to make sure this process is easy on the customers as well as the customer service agents. We hope to do business with you in the future.”
"Easy to navigate and great prices "
“We are thrilled to hear that you had an great experience with us! Thank you for the positive feedback and we appreciate your support!”
"Fast and easy , I hope the parts ship as fast as the transaction went.
"
“We're thrilled to hear you had a fast and easy transaction! Our team is working hard to get your Honda brake parts shipped out to you as quickly as possible. Thank you for choosing Partzilla.com!”
"PZ makes it EZ! Always fun shopping for things I need while working on everyone's breakdowns!"
“Thank you so much for your amazing review! Glad we can keep you hooked up with the parts you need. Thanks for your business!”
"worked well....................."
"Super easy to find parts needed"
“Thank you so much for the review! We're thrilled to hear that you found our website beautiful and easy to navigate. Next time you need your parts, we hope you come see us again.”
"Always had good experience ordering from partzilla! The items are exactly as described and the shipping is usually several days before the estimated shipping date.. which is always a plus when it's for your ride!!"
“We are thrilled to hear about your positive experience with us here at Partzilla! We're always happy to hear that our customers find exactly what they need for their ride!”
"Everything I needed with detailed diagrams."
“Thanks for the review! Glad our diagrams could help you out. We hope you'll come see us again when you need your parts.”
A rep from Partzilla.com, Partzilla-BoatsnetCS, has responded:
“Thank you for your feedback. We appreciate your input on ways we can improve the parts search experience for all customers. We will take your comments into consideration and work on providing better descriptions and clearer drawings to help confirm the correct parts selection in the future. If you have any questions please reach out to our customer service team.”