"I bought a swing online from them, not a kids swing :-) It was shipped out the same day I ordered it and has been a very fun purchase"
"Terrible experience. My order took about 2 months to be delivered. It arrived damaged, so I took pictures to document, requested a replacement. They said they would send one and that was 6 months ago. I’ve followed up a number of times asking for an update, and then for a refund. No answer. Don’t waste your money. "
"Ok I ordered a product from this company in November of 2017 I did not receive the product till after Christmas when I did get it it was damaged so bad that it was unusable so I took pictures of package and product and sent them to the company this was in January 2018 they said they would ship out a replacement and that I could just keep the damaged one well it’s now May 2018 and I have still not received my replacement and I have emailed them several times with no response so DO NOT ORDER FROM THEM"
"Delivered quick great shop"
"Ordered two items 1month ago and still haven’t received them. They said it has shipped yet the tracking number says invalid. I feel like this company is a scam. I will not order again or recommend this company. They have my money but I don’t have their product! Shame on you Passion Shop!"
"It took six days from ordering for them to ship the product. Then after 12 days of tracking from china to Hong Kong to "transit country" to the U.S., the tracking stopped. It is taking forever! I will have to buy another Christmas gift for the one who was to receive this. "
"Never disclosed that the item would take 3-8 weeks for delivery up front nor did they disclose it was coming from outside the US. Item was ordered for Christmas and will not arrive on time. Company is very flippant stating the info is in their shipping policy (in fine print). Rip off alert! DO NOT ORDER!!!"
"I've order from your passion shop many times and have had a wonderful customer experience. I'm suprised by the other poor reviews here, I believe they are reviewing another website with a similar name called "passion shop". I am talking about "your passion shop". I've ordered 3 maps and they arrived within 3 weeks and we're awesome gifts! I also picked up a few jewelry pieces for myself. When I had a concern, the customer service was quick to respond and exceeded my expectations."
"I ordered my item over 2 months ago. It stall hasn’t come and now they have stopped answering my emails. I don’t know what to do? Rubbish site. I shop online a lot and have never had this problem. "
"I've been waiting for an item I've ordered for nearly 2 months now. The only answer to my emails I've send to Passion Shop was a generic "your item is in transit". They have 'no refund' policy if your item has been posted and I have no idea who to contact to find out if I will get my item or not. Basically they've took my money and washed their hand off. TERRIBLE! THE WORST!"
"My products arrived fast and descreetly I will use them again"
"It was good. The first product I ordered did not woirk right, but customer service and I worked together to correct the problem quickly."
"The first product we received didn't work properly and we were disappointed. However, we contacted them and they were very understanding and helpful in replacing the product. They even made sure to get the new one to us by a certain date that we had been looking forward to. The new one one works great and we would recommend buying from this company do to a great customer service department. That makes all the difference!!"
"I'm very pleased with the customer service thru passionshop. Tony was helpful and very friendly."
"Delivered quickly and as promised"