"Lots of photos to show merchandise with helpful descriptions."
"Disappointed that there is no discount voucher for new user in my country Malaysia. "
"I made sure I opened the Canada version, and saw the tiny Canada flag on the top right before and during placing my order. The currency also said CAD before the price.
When I added all items to cart and paid, I still was under the obvious assumption that the currency is in CAD. However, when I was charged to my credit card - this is when I realized that I was fooled YET AGAIN! It's the third time I'm experiencing this - the first two times, I gave Pat Pat the benefit of doubt and though maybe I didn't make sure I was on the Canadian version of their site. Well, now, I believe the prices are put up like that intentionally and it is definitely not obvious to know that the price is NOT in CAD when there's the Canada country flag on the screen you're shopping from and the price says "CA ..""
"love the fashion especially for kids clothes and shoes unfortunately I always run out of shoe size. "
"Noticed some bargains, too good to not buy"
"well the 1,99 idems were not 1.99
"
“Hi,
Thank you for your feedback. We sincerely apologize for the issues you experienced in shopping with us. This is indeed not the kind of service we wish you to experience.
We totally understand the frustrations and disappointments you have encountered and for all the inconvenience this has caused you.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also contact us via chat support: https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
Warm regards,
PatPat Customer Service
PatPat: Cute + Quality + Great Price = More Happy Moments”
"Lots of cute options. Easy to work through fields."
"I managed to make payment with just a click."
"Very fast and easy transaction!"
"easy to select items. checkout was a breeze"
"Your prices are great, I have been very happy with your products
"
"The price is so reasonable and the clothing are so adorable"
"I always love shopping with PatPat. I can almost always find cute and affordable dresses and tops to match my daughters. This time I ordered for all 4 of my girls and my sister-in-laws to go to the pumpkin patch and take cute fall pics together."
"no email received for order details and order number"
"Great website and user friendly"
A rep from PatPat, PatPat., has responded:
“Hi,
We sincerely apologize for the issue you have encountered. We are sorry if there was a problem with our search tool which caused you to had difficulty in shopping. This is indeed not the kind of service we wish you to experience.
Here at PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the slightest complaints are handled properly.
In addition, we have also sent you an email to your email address associated with your order addressing your concern. Please do check your inbox or spam/junk folder. You may also contact us via chat support: https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
Warm regards,
PatPat Customer Service
PatPat: Cute + Quality + Great Price = More Happy Moments”