"My question to the chat was answered in a prompt and professional manner. My concerns were clearly answered."
"website would not send password reset so I had to give a different email "
"It’s so easy to reorder."
"Sailed right through the order process. Good price. With a discount on first order."
"Everyone is on a fixed income these days buying a new machine for a 70 year old and he is a SENIOR CITIZEN…all he can get from a promo code was $5.10…really…only reason why I have to is cuz my husband is not well enough
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"Selection and order apparently went smoothly. Your "required" review irritates me "
"Quick, easy, and fast response."
“Wow, thank you so much for your feedback! We're thrilled to hear that you had a quick and easy experience with us. Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts. We can't wait to continue serving you!”
"ONLY PLACE WHERE i CAN FIND THESE. THANK YOU"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found the nebulizer masks you were looking for! It's awesome to know we could help you, and we truly appreciate your support. Your satisfaction is our priority, and we can’t wait to serve you again!”
"I have been using nebulizer equipment since middle 90's, first one looked like a small suitcase, looked do official! then they pared down some. I use it for duo neb and formoderol. Thank you."
“Wow, thank you so much for your amazing 5-star review! We're thrilled to hear how our nebulizer equipment has been a significant part of your journey since the '90s! It's fantastic to know that you've seen the evolution of nebulizers and that our products are making a difference in your life today. Your feedback means the world to us—thank you for sharing your experience!”
"I haven't completed the experience yet"
“Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found the experience very easy so far. We can't wait for you to complete your journey with us and hope it continues to meet your expectations. Your feedback is invaluable!”
"They have so much options available and "IN STOCK""
“Wow! Thank you for your amazing review! We're thrilled to hear that you found our selection of options to be a life saver and that everything was in stock for you. Your satisfaction means the world to us! Keep enjoying all that we offer!”
"Ease of use with your company. did not have to have an accoutn"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our platform easy to use and that you enjoyed the convenience of not needing an account. Your feedback means the world to us, and we’re excited to continue providing you with a seamless experience!”
"we had a very difficult time signing up for an account until we finally just gave up"
“I'm sorry to hear about the difficulties you faced while trying to sign up for an account. We understand how frustrating that can be, and we appreciate your feedback as it helps us improve our service. If you're willing, I would love to assist you directly with the account setup process or address any specific issues you encountered. Please let me know how we can help!”
"the ad from the search engine estimated $10 shipping and ended up charging $17 so the $7 discount didn't amount to much - really disappointed by these bait and switch tactics that other companies use too"
“I'm sorry to hear about your experience with the shipping charges. We strive for transparency in our pricing, and it's disappointing to know that you felt misled. Your feedback is important, and I will make sure to pass it along to our team to ensure we address these concerns. If there's anything else we can do to assist you or if you have further questions, please let us know.”
"Signing up was a hassle, kept presenting the page and resetting things that had to be entered again. Then it said it already had my email, but doesn't appear that site registration went through."
“Thank you so much for your feedback! We appreciate you taking the time to share your experience. We're thrilled to hear that you're interested in our services, but we understand that the signup process should be smooth and hassle-free. Your insights about the glitches are incredibly valuable, and we're actively working to improve the website's functionality. We hope to provide you with a seamless experience in the future!”
A rep from Patient Room, HPFYCustomerCare, has responded:
“Thank you so much for your fantastic 5-star review! We’re thrilled to hear that your selection and order process went smoothly. We truly appreciate your feedback regarding the review prompt and will take it into consideration. Your insights help us improve, and we’re so grateful for your support!”