"As part of a remodel and redesign of a Breckenridge town home, I ordered a king bed skirt. The slats of the new bed and openings in skirt, did not line up. The skirt would not work with the king bed. It was never washed, used, or even put on the bed. I emailed Paul’s Home Fashions through their website asking for specifics on making the return. I did not get a response. So, a few days later, I called and was told I just needed to include the original invoice with the return and was given the address to send it to. No mention was made of packaging. For my convenience the woman I spoke to re-emailed me the invoice. I printed it and included it with my return per her request. Upon their receipt of the bed skirt, I received a Voice Mail from them stating that they would not be refunding me since it was not in its original packaging. I called and tried to speak to them about this. She never mentioned that it had to be in original packaging when I spoke to her. I returned it in a heavy red plastic bag that I had received another similar sized item in. At this point we have cleared everything from the remodel/redesign and I have no way of recovering the packaging. If she would have mentioned this at the time I spoke to her over the phone, regarding the return, I could have possibly located the original packaging. The woman was extremely rude and said they could not resell it since they “were not a packaging company” and they would just have to “throw it in the garbage". She told me that she didn't mention it because “any intelligent person would have returned it in the original packaging"! I told her that anyone re-purchasing it would not even know what the original packaging looked like and it is in it's original condition. She said, "would you like to get something in a garbage bag?"! Really? I suggested she use the nice heavy plastic red bag I shipped it back in. I asked to speak to the owner. She said she was ONE of the owners. I asked to speak to one of the other owners since this woman was being unreasonable and dramatic. She then said she was the "ONLY" owner. I said you just said you were "one" of the owners. She asked if I was "calling her a liar". I said well, both cannot be true. You are either "One of" or the "Only". She hung up on me. I called back and she admitted she just said she was the "only owner" to "spare the other owner the grief of speaking to me", but, she wasn't a liar! They gave me the option of shipping them the original packaging, which I can now no longer do, or paying them to ship the bed skirt back to me that isn’t compatible with my King bed. I ended up getting the "other owner" on the phone who is her husband. He went into a rant and did not allow me to speak before he also hang up on me. I have spent approx. $85 and have nothing but a terrible customer service experience to show for it. I suggest consumers seek to purchase these same products from other online retailers and not Paul’s, given their lack of customer service mentally and extreme disrespect they show to customers when issues arise."
"Web page a little hard to navigate."
"Very easy to order and delivery was very fast "
"I had ordered the wrong size shams and when I called to see if I could cancel and get a different size, Paul graciously agreed even though the original incorrect size was ready for shipment that day. I would deal with Paul's Home Fashions any time!"
"I placed an order for a pillow with Paul's Home Fashions. This was my first time using this company. An email was sent to me the following day saying my order was not in stock and would be available on 2/6, but that they would need to charge my credit card to hold the order. I preferred to not have my card charged and sent a message back for them to cancel my order. It was done within the hour and I was notified by email. No hassle or questions. I appreciated their promptness. Would use this company again."
"Products delivered on time and they look great. Very satisfied!"
"Research and your price was unbeatable.plus free ship."
"Ordered a King comforter "ensemble" (Aramis by Waterford) on Nov 17, 2017 - this consisted of a comforter set (comforter, bed skirt and 2 shams) as well as 5 decorative pillows - total cost $383.00
Apparently part of the order (the main part - the comforter - was back ordered, and the order could not be completed at that time (but I wasn't told about that).
On Nov 27 I received 1 box with the decorative pillows - nothing else. I immediately called Paul's and asked where the rest of the order was, as nowhere did it state this was 1 out of 2 boxes being sent.
The person who answered (Lindsay Heyman) seemed unaware of what was going on, and said she'd get back to me.
I received an email later that day stating that "the king comforter JUST came in", and mine would "ship the next day", which would be Nov 28.
I was never told the item was back ordered - wonder if they even knew that?
Most companies online, that I have dealt with, do NOT charge your credit card until the item ships!
I waited over a week - received nothing - and reached out to the company once again asking where my order was - that I had received NOTHING!
I spoke with Lindsay, and she seemed confused as to what was going on.
She told me the order HAD BEEN DELIVERED Nov 27th, and that perhaps I should check with my NEIGHBORS!
Seriously?
I told her that she was confused, and that the order I received on the 27th was ONLY THE PILLOWS, NOT the comforter set! I also told her I never received any tracking number, so I had no way to track it...she had no response for that.
We went back and forth and then she finally admitted/said the order HAD BEEN LOST!
I was more than frustrated at that point, and said I wanted to cancel the order immediately, send back the pillows and expected a credit ASAP!
Fast forward - I asked for, and eventually received a postage paid label so I could return the pillows (mailed them from the UPS store on Dec 23) and get my CREDIT for the order of $383.000
I am STILL waiting.
Lindsay has since told me she needs to get the refund from the manufacturer, Waterford, in CA (Paul's is in TX), and a few days after that, she can issue MY credit!
I told her I didn't order from the manufacturer - I ordered from PAUL'S HOME FASHIONS and they need to be held responsible.
I called American Express and opened a dispute, so I am sure they will resolve this, and I will eventually receive my credit, but it shouldn't have had to come to this. They have my $383, and I have nothing.
Paul's owes me my money, and I shouldn't have to wait and/or fight to get it back. They did not deliver the product and seemed unaware of the status of my order.
I would warn anyone to think twice before ordering from them!
After reading a number of older reviews (should have read them sooner), it seems they often are back ordered, but do not inform the customer about that. Beware!
I order online often, and have never had such a terrible experience. They are not at all professional - I think the "company" consists of Lindsay and maybe there is a "Paul" somewhere - I shouldn't be at the mercy of the manufacturer issuing the credit - PAUL'S took my order and charged my credit card - not the manufacturer - - the "buck" should stop with them.
The PS to my story is...I am still waiting for my credit (as of Jan 7!). I have proof that the pillows were received by the manufacturer on Wed, Jan 3 (even sent a screen shot to Paul's showing the UPS delivery notice - but still no credit).
That being said, I went ahead and reordered the comforter set (on Monday night, 1/1) from Bed, Bath & Beyond (for less money) - and it arrived yesterday, Sat, Jan 6!
That's how a company should operate.
Terrible experience with this company !"
"I have ordered from Paul's quite a few times and have had good experiences. I was missing a product from my most recent order but it was resolved and an apology was received. Will order from them again."
"Love my Christmas bed quilt. The colors true and vibrant and look as great as the picture. The weight and quality
are great. This was a great purchase. Thanks. "
"The quality of products are amazing; great customer service I will definitely shop with Paul’s Again!!!"
"Love my lighthouses! Everyday, a reminder of home!"
"Great service and nice product!"
"The 5*'s are for the ITEM; the customer service is awful - way too much time to send this - needed it for Christmas - got it today (12/26). Watched as the tracking went to Tampa - then to Ybor & sit there for several days. I did NOT want it for Christmas. Had to get some more ones for NEXT Christmas & I sure didn't use Paul's. Amazon sent them & will get them tomorrow. Much better for shipping that Paul's. "
"My curtains are stunning in my kitchen and bath."