"I purchased a Loloi Skye Rug from Paylessrugs about a month ago. Its just great, really comfortable, it was really easy to order. Overall great experience. "
"It took so long I wasn’t sure this was a real website. 4 follow up emails and several calls later, it shipped. Great rug, I should’ve ordered it from Wayfair."
"Better hope there's not a mistake requiring an exchange! I'm a cancer patient and ordered a 9 x 13 Dalyn rug from Payless based on the reviews I saw initially. There was a mistake made (last I knew, we are all human!) which resulted in the wrong color- I wanted to exchange it for the correct color based on their 30 day return policy. This was to be an EXCHANGE, not a RETURN, so the company would not be out the sale of a rug.
I expected a reasonable "restocking" fee for the exchange, instead I found a rigid response from Matt Stump, the company Owner, that I would have to pay full shipping to return the rug ($169! on an EXCHANGE), wait for it to be received to receive credit, then reorder. Needless to say $671.16 (I paid for the rug) + $169 return shipping= $840.16 is ridiculous for the end result of an exchange. I'll buy the same rug elsewhere at the same price Payless offered!
Apparently Mr Stump does not care about exchange vs return, nor does he care about Customer Service. Most companies work WITH their customers, which develops trust & ensures further business. So unless you are willing to risk a similar result, I'd buy my rug elsewhere. Based on the reviews I'm seeing here on Reseller Ratings and elsewhere, others have had similar experiences with Payless Rugs, even if the mistake was made by THEM!"
"Purchased a 14 foot long hall runner in white with blue print. Received 12 foot rug in light blue with black print. Payless immediately agreed to a refund, but offered no explanation. Big hassle to re-package and return the rug. Then, I had to follow-up 3 times pleading for my refund. Not worth it. Lesson learned: Buy local so you can see what you're getting."
" I purchased two rugs and a couple of weeks later found them at a better price at another merchant. When I called Payless and spoke to Nick, the sales manager, he refused to do a price adjustment. "
"Ordered a large, and two small (runners) matching area rugs. There was no indication on the website these weren't available or back ordered. I got a call a few days later that the large rug was going to be a MONTH later, which would have been nice to know at order time. Was assured no charge until shipped. Was told the two runners WERE available and would ship right away. My credit card was charged for the runners on March 8, 2017. March 23rd or so, had not received the runners, nor an email saying they were shipped. I phoned and was told they are not the manufacturer, only a distributor, they would check and call back which they did (I do appreciate that). Said the manufacturer had told Payless Rugs they would ship, but did not. Payless only takes your money, has no part in shipping. I was told the mistake would be corrected and I did get a tracking number, the small rugs are due here by April 4. Besides the obvious problem of lack of communication between Couristan (the manufacturer) and Payless, I guess I would have a whole different view if I knew these items would be so delayed when I ordered them. I might have made a different choice. Transparency is a good thing. "
"I'm not convinced the rug I ordered NEWWANW-22LBN5380 New Wave NW-22 Light Brown Rug by Momeni is real. The colors are far enough from those shown for this rug on all the sites selling it that I suspect it is a knock off. All the shades of brown and tan have a lot of pink in them.
While the company had good pricing and delivered quickly, I don't think I would order from them again."
"I ordered a rug from Payless Rugs on Black Friday. After doing some shopping around, they had the best price. I called them about delivery since I am having a party this week. The representative there told me they would do there best considering the holiday. To my excitement, the rug arrived Friday and is perfect! The colors go great with my walls as I thought and really brought the room together. Overall, my experience with Payless Rugs was outstanding! Best price, great Customer Service. What more can you ask for! I will definitely order from them again! Thanks Payless Rugs!"
"Very unhappy with their policies. I Found out if you return a rug, a 10% restocking fee is required. Also they require you to send them a tracking number within 7 days of receiving a return auth at the customer expense. I ordered a rug that the colors were not even close to the online photo and they said they only pay for return shipping if the rug is defective or if they send the wrong rug. . I finally got them to waive the restocking fee but I have to return it at my expense. I will go back to using rugs direct as their policies are fair
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