"Allison sales associate #1778777, was very patient and helpful to me. Shes a wonderful asset to Pebbles. She also assisted a rude customer in front of me with kindness and patience."
"The New Martinsville, WV store is the one I prefer to shop at. This store seems crowded but the rest room was very nice and clean. The employees seem friendlier and more helpful at the other store. Peebles is my favorite to go to shop regardless! Love the discounts and coupons!"
"Was supposed to receive 25% off of up to 2 purchases with a coupon, and only got it off of one purchase, which was the lowest dollar amount of the 2. Didnt notice until I got home."
"I like this store. The employees are friendly and do a good job. I don't really care for the styles this season. I really liked the styles they had last summer and bought several items then. But that could just be the styles this season in general I don't care for. I haven't bought much new anywhere for winter."
"I was not thrilled with the checkout option. There was a young lady at the checkout I approached and she was talking to a gentleman in front of her register, unsure if it was a customer. She suggested I take my purchase to mens, went there, no one was present. I returned to her and another young lady took me to the mens counter, but she couldn't use it and ended up at the clinique counter right in front of the person I was purchasing the gift for. Luckily, she knew by then and bagged the gift before it could be seen and scanned it in the bag. Experience improved when I was offered a discount to apply for credit and ended up with 85% off of purchase due to sales, first time credit and shopping pass."
"Very satisfied. Friendly and helpful atmosphere. Great prices and style."
"Overall very good. I would like to see the manager of this store treating her employees with more respect."
"I enjoy shopping with coupons to get a discount on my purchases."
"I absolutely love how easy it is to find everything I am looking for."
"I love shopping at Peebles. Good quality clothes. I like the coupons that are sent to me."
"Love shopping this store. The associates are always so friendly and helpful. Kay, one of the managers specifically is a delight! Always busy, but always makes time to say hello and help me. Always look forward to seeing her on my visits."
"My favorite store...love going there"
"Need more checkout had to wait toolong."
"This survey is too long. Too many similar questions. Too many questions where a yes or no response cannot relay actual experience. Where can specific outstanding, knowledgeable and helpful employees be recognized?"
"The associate named Alexis and the assistant manager named Kay were so very helpful. I was a little disappointed in the manager named Kelly. She was quite short with the associate who helped me. She did not seem to enjoy her job at all. In addition there appeared to be a shoplifter who made a hasty exit out the door and she did not seem to be bothered by it."
“ Thank you for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We’re serious about providing exceptional customer service, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our Associates to get this corrected. If you’d like to discuss this further, please contact our call center at 1-800-472-8437. ”
A rep from Peebles, Marietta, OH, StageAM, has responded:
“Thank you for taking the time to let us know about your positive shopping experience! We appreciate the feedback, and will be glad to share the good news with our Associate. Be sure to let us know if there’s anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”