"I absolutely love the Peebles in Smithfield, VA. I am constantly checking my emails and mailbox for the awesome deals and coupons. I went years without a Wardrobe. I honestly only had clothes that were 10-15 years old and I looked and felt horrible about myself. That all changed about year ago when I went in Peebles with my daughter. She begged me to try on some clothes. That was the day I knew I actually found a store that fit me. I have slowly been able to aquire some decent outfits that I feel comfortable in. Myself and My children are not embarrassed to go in public anymore.(lol) So, I am constantly awaiting on those killer deals and coupons to swing my way!"
"Peebles is my Go-To store to shop for my boys, husband, daughter and myself. It has always been very difficult for me to find outfits that fit, are comfortable and affordable. I started shopping at Peebles about a year ago and I have finally been able to acquire the wardrobe I have never had before. Although, I am thrifty and will wait for the coupons or a great deal to be sent my way. lol"
"I did not spend a lot of time in the store I had a sole purpose of purchasing shoes which I did I was not engage by the shoe associate however he did give me eye contact the cashier and another department that rang me up was very courteous and helpful your store is very open and assessable and welcoming"
"do not like the layout. Merchandise too crowded"
"I have worked for Peebles In south hill Virginia and customer service was our main priority. I wasn't greeted when I first arrived at the store. But the associate did push the Clinique free gift and is a great job. But greeting the customer should be pushed more at this Store"
"Since the change in the store layout. The store looks more spacious since the layout has changed."
"I like shopping in this store and I like the idea that perfered customers receive coupons in the mail"
"I love the store well organized."
"Good. It's close by and carries just about everything I need."
"Associates are always soooo friendly!!"
"The shoe dept. Is terrible. No sizes and when I asked for help I was told all the shoes were out in the store, so I left with no shoes. I also buy for my Mother."
"Shopping in Peebles Department Store in Smithfield, Va is always a pleasant experience. I don't have to go far to find what I need. Our town is fortunate to have Peebles."
"I was most unhappy with the time I stood in line for checkout. There was only one person in line in front of me. However, the customer was so focused in maximizing her discounts/coupons that each item she bought was a separate transaction. She had at least 4-5 transactions, but could have been more. I am not sure why she could not have been rung up in one transaction and be done; I am ***ume it is because of Peebles policy not to combine more than one coupon/discounts within a single transaction? She seemed to have receipt printed coupons to take advantage of the items she purchased plus coupons from mailers. To cutdown on the checkout time, especially during a busy time like Christmas, Peebles should reconsider their policy on coupon usage; if the same customer is going to go ahead and have multiple transactions because only one coupon per transaction can be used, than Peebles should find a way to have the customer maximize her coupons within a single transactions. This could be done through programming or simplifying the coupons/discounts issued. It would cut down the time for the cashier to start the transaction as the customer has to enter their phone number each time - and the time to receive payment/payment authorization. I did come back a little later to purchase another item I wasn't sure I wanted, and again, the customer in front of me had more than one transaction....again it was to maximize discounts/coupons. Considering the amount of time to checkout,the person in front of me, I thought the cashier was patient and accommodating. And, i did not have an issue with her. So, please I do not want this review to reflect poorly on the cashier, but rather for Peebles to reflect on their policies on coupon/discount usage so that customers may be checked out efficiently at the time of checkout."
"Associates are always willing to assist and answer any questions I have and that is why I shop there all the time. Very convenient travel time to the store also."
"This store is more cramped than the one in Hampton near where my sister lives, but I deal with it because it is the only one in my area."
A rep from Peebles, Smithfield, VA, rbSTAGE, has responded:
“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”