"Usually I have a great shopping experience when I visit Peebles at the Southside Mall in Suth Williamson, KY. My experience today was much less pleasant than usual. The first employee I saw, back in the shoe department, was very busy shelving clearance shoes, so I understand why she did not approach me to ask if I needed help; she may not have seen me, on the other side of the table stacked with shoes. When I asked her a question, she was pleasant and looked to see if the item I wanted available (a particular shoe, in a wide size), but it wasn't. She asked me if she could help me with anything else, and I told no, thank you. Then I went to the girls 7-14 section but did not find the items I was looking for, and I looked around but did not see anyone to ask. It wasn't that important that I get that item today, so I went to the misses' clearance section. I found some clothes I wanted to try on. There was no one at the fitting booth so I just went on in to try on the clothes. The booth looked shabby and the door to the booth where I was did not have a working lock, and I had to stand against it to keep it from coming open, which was awkward. Then I went to check out. The clerk at the register (it was in the fragrance section) was talking to another clerk the whole time, about very personal problems she was having at home. There was a woman in line in front of me who asked for a coupon book. The clerk said (kind of shortly)We don't do coupon books anymore. It's all online. We scan your phone.I asked the clerk I don't have a smart phone. How can I get coupons? She said they would send me email or something. She continued to talk to the other clerk, basically ignoring me, the whole time I was checking out. It seemed to me that the other clerk was also uncomfortable with the her going on about personal family problems. I was uncomfortable hearing all that, too. Maybe that clerk did not realize how rude she was being. Please don't fire her, but she needs coaching."
"Very good! Disappointed that my store does ÑOT carry petite sizes any more!"
"The store was very neat and all the employees seem to care about the way they presented themselves and how they could help each customer. It was a very pleasant visit."
"I love the store. I would make everyone do their shopping there if I could."
"Wonderful love going there"
"Have always had a pleasant shopping day when I shop here."
"It' was wonderful as all ways really loved one of the cashiers her name was Cashena!!"
"I had an great experience with stage."
"Friendly service @ helpful thru my entire visit.love deals..@ coupons"
"Most associates are friendly and helpful. Store is always clean and organized. Heard some associates discussing Santa and had to move along quickly with my young child so she didn't overhear any Santa secrets."
"Wonderful great experience"
"Great experience love this store"
"Great experience with this store one of the nicer stores here"
"Great experience love this store"
"satisfied with shopping experience and purchases."
A rep from Peebles, South Williamson, StageAM, has responded:
“Thanks so much for bringing this issue to our attention. We value your feedback, especially when we’re not meeting your expectations. We pride ourselves on our attention to detail, and we regret we missed the mark on this day. Since your business is important to us, we’ll share your feedback with our store team and make sure this gets addressed. If you’d like to discuss this further, please contact our guest services at 1-800-743-8730. ”