"My second case. Product quality is excellent. Service, not so much. My credit card was charged about the time the order was confirmed. Then I was told the item was backordered. I questioned why my card was charged for an Item Pelican didn't even have in stock. Two or three times I inquired of the status and the ship date kept being pushed back. I contacted my credit card company and we decided to wait a little longer. A few days later it showed up--no shipping notice was sent."