"Bought a pen online and realized it was the wrong trim color. It was on a Saturday so I called first thing on Monday and spoke to “Laney” who said it was already refunded per my email request I had sent on Saturday.

I would definitely recommend them for great customer service. "

"I ordered a bunch of pens from them and they got one pen completely wrong - I called customer service a couple of times and they said they would correct it - no dice. The two other pens I bought had crappy nibs and I ended up buying new ones from Goulet.
Now the Conklin pens magnetic closure is not working after a year. And, there are chips in the surrounding the nib unit.
I really don't know what to think. I was totally taken in by their prices and perks.
I am sticking with cultpens and Goulet going forward, though."

"Poor Communications and service. Tried to order a pen that was not on their list, but it was listed, then they listed and was told it was a fake pen. Will not do business with them again. The irony is this was going to be a gift for myself after being in business with my second company for a year. Going elsewhere."

"I bought a new fountain pen recently. I tried to ink it and could not get it to start. I called customer service and spoke with Lainiewithout question they provided a solution and were ready to rectify the problem. As things go, the pen started to write so I called back and spoke to the customer service agent. They were exceptionally patient and helpful."

"Customer Service Manager Lainey not only helped me place an order for a pen that was out of stock, she honored the sale price at which it was listed. Pleasant & professional. "

"I like their selection of inks, I bought noodler's inks and pens to try. The bottles are fun and very full, I almost spilled the ink when I opened them they are that full. I liked the inks, nice colors, the pens are good for illustrating. Shipping was quick, I think they try to ship the same day. Prices are the best.
"

"I am not sure what other reviewers had to complain about, but I found Pen Chalet to be absolutely fantastic. I am a very picky consumer and have a low tolerance for incompetence. I purchased a Leonardo Furore Grande on Thursday and it was delivered the following Monday (Arizona to Ohio via the USPS)! Not only was the free delivery fantastic, but the pen came well packaged. Perhaps best of all was the price, which was $50 less than the best price I could find on the internet. Email communications were fantastic not only letting me know that the order had been received, but also later letting me know the shipping tracking number. I am now a HUGE fan of Pen Chalet and will be making more purchases because included with my pen was a certificate for 10% off my next purchase! Based on my experience, you can safely ignore those reviewers who complained about Pen Chalet and you can order with confidence. I am REALLY impressed with Pen Chalet!"

"I am from Malaysia.
# 396937 placed on 7th July 2020 received the items on 7th August 2020 - USPS C1451560067US .
One pen was not to specification. Totally a different model. Sent back by DHL and it was delivered on the 12th August 2020. It is confirmed with DHL and the person received was named as SHEIN.
Postage cost to return approximately USD33.00

I requested to acknowledge receiving the item and also to refund me in full for the wrong item sent including the cost for the postage.

To this date there is no reply to any of the mails which I have sent. There is totally no email or text message communication from this seller from the day I placed the 1st order as well as the 2nd order. I am totally surprised because I never had a single experience like this with any other merchant overseas. I am now even worried about my second order which is on the way. This totally unacceptable and I believe that immediate attention is given to this and reply me by mail."

"They do not respond to und inquiries. Weak delivery"

"I am revising my former one star review. In my last review I was put off by the lack of updates and shipping timeline for what turned out to be a "special order" pen. The pen had been posted on Pen Chalet's website as in stock. After ordering it I learned that it was a special order and would take more time-- how long was unclear. I sent several emails and finally requested a refund. The next day I got a response saying that "they had heard back from the supplier" and that the pen was being shipped. Not sure if it had anything to do with my emails or if the order was progressing at a normal speed. "

"After a friend recommended Noodlers Ink, I bought a few Noodlers fountain pens to see how I liked them. The first four worked perfectly right out of the box. The fifth one leaked--and Pen Chalet promptly replaced it. The replacement didn't work at all, so I tried tweaking it as one is encourage to do by Noodlers. Despite my best efforts, I couldn't fix it. Once again Customer Care at Pen Chalet responded immediately and sent out another replacement, no questions asked (with a few extra surprises in the box).

I am really pleased because I love everything about the quirky Noodlers pens, and I am very grateful to have Pen Chalet backing me up as I get used to my Noodlers. Love the ink too.

Thanks Jen in Customer Care!"

"Twice bitten now ordering items shown as available on their website but several days later notified needing to be ordered from a supplier which will take 'a week' which really ends up having to wait 2 months to receive order.

First time I accepted mistakes happen with inventory etc and Pen Chalet cannot be held responsible for supplier delays .. but now happened twice.

It's obvious they list a myriad of items on their website as able to be sourced from suppliers - but obviously not immediately 'available'.

DO NOT BUY FROM THEM.

"

"I order a pen from the website.

To the store's credit, they did inform me, the next day, that it was out of stock, and asked if I wished to wait until they could send it (they couldn't say when), of if I wished to cancel the order.

I asked that the order be cancelled, and it was, but the Pen Chalet had already charged my card (at the moment I placed the order). They said the amount would be credited to my account after 3 days.

This is certainly not a good way to keep customers. I'll not be back."

"I placed an order with Pen Chalet on Cyber Monday. This was the third time I had ordered from them. The money was taken from my credit card on November 28th, but I received no shipment information. I sent them an email on December 3rd inquiring when my order would be shipped. I was informed the order had been shipped and delivered and that my "wife" had called to say it was the wrong order. My wife had done no such thing and nothing had been delivered. I asked for the shipping info. They would not provide it because the order number I referenced, provided by them through email, did not correspond to my address. After several exchanges through email, they provided me with the email of the person (allegedly my wife) who had received the order. It was not my wife, nor anyone who lived close to our area. I emailed that person, who didn't answer, to try and get clarification. Apparently, that email did cause the company to realize they had shipped my order to the wrong customer. After more email exchanges, I realized that I would not receive my order in time for Christmas and called them to cancel the order. I was given two cancellation numbers, because they had billed it as two separate transactions, which was not correct. I received a partial credit on my credit card and, once again, emailed to inquire why I had not received full credit for an order not shipped and then cancelled. After several exchanges, when I was informed the respondent would have to check with her manager, I threatened to notify both the BBB and the AZ Attorney General's office. I finally got my full credit refunded. I will never again use this company to purchase anything. "

"I was looking for a ball point pen. Yeah, kind of old school, but the gel pens fountain pens are smudging in my journal. Quite frankly, my penmanship is slightly better with a ball point pen. So I asked the folks at Pen Chalet a few questions and they gave me very quick and unbiased responses.

I ended up ordering a Fisher Space Pen (all black) from them with a few different refills. They did suggest that all ball point pens blob, but that Fisher is among the best. I find that the fine point is clean and consistent - no blobs and quick drying so no smudging.

I've asked several other questions as I've looked at fountain pen ink and other items. Every time they respond quickly and with a balanced view. I've placed several orders with them. The shipping is quick and always exactly what I expected. Once I forgot to use the 10% coupon code and they corrected my order within minutes.

They know their products and they give great service. It is great to have web access, but I feel like I have personal contact with them on each order. "