"I tried to order 100 pens, they said they were not able to do them do to this policy "Please be advised that due to our policies we can not apply offensive language for imprint, or language that we consider to be abusive or to offense others". So I said that is fine then just cancel my order and refund my payment. this was on the 4th of Feb. Their Answer "In response to your request, order has been cancelled. You may keep this response as verification of the cancellation." No refund of yet 5th of Feb. So I asked them why on the 6th Feb. Their Answer "We apologize for the delay, you should see this reflected in your account within the next 3-4 business days." Todays date 13th of Feb. And still nothing. I informed that on the 12th of Feb. I will file a complaint with my card company and end of day. Their Answer "Thank you for contacting PenFactory.com We are truly sorry for the delay and inconvenience. Your request has been escalated to our credit department for them to solve this as soon as possible." So I had to file the complaint still waiting on a refund. And nothing. Poor service. Will not do or recommend their company. I still have not heard a word on my refund. "
"Had to repeatedly input my information."
"Limited fonts listed, able to request different fonts but couldn't verify if font was available."
"Very easy to order and pay. Just waiting to see them and then I can give better feed back."
"Lots of pens and prices to choose from"
"I don't like the fact that I pay for shipping. Ground shipping must be free of charge like other competitors. This time I paid, but there won't be a next time."
"I've been looking for a reasonably priced pen to give away, these pens look great. (I hope I am satisfied once I receive them!)"
"I would have liked to see a virtural copy of my pen first at the time of ordering as do Amsterdam and Penscom. That is always helpful.
But now it seems that I need to receive the product before I can rate that area"
"Won't know how to rate this company fully until I receive my order. So far it has been an easy process, but I want to know the final result and quality."
"Perfect pens and price! Great selection for anyone!"
"great prices, huge selection, easy to follow ordering! Only thing I wish they'd show examples of all their fonts and let you see your order on a pen before ordering. otherwise it was great and i'll be back for my next order again. "
"Called for information about being tax exempt nonprofit. Received courteous service and information!"
"Seems good haven’t seen proof yet"
"WORD OF MOUTH IS HOW I HEARD ABOUT THIS COMPANY"
"Everything went smoothly, The shipping was high but, due to the reasonable price. It was doable"