"Fast shipping and item received as advertised. RMA processing is extraordinary fast. They shipped a replacement on the same day that my return was delivered. Deserve 10 points for their shipping & handling department.
The bad side - their customer service. When I called in to ask about their return policy, this one guy simply told me to go to the website. A simple question like "do you provide pre-paid shipping label for this defective unit to be sent back?"....his answer was "go to the website and read our policy". It would probably take him 1 second to answer me (yes or no), but he is pretty darn lazy to open his mouth for the right answer I was asking. However, I called back an hour later and talked to a lot nice guy. So, it depends on your luck when you call in. But I think Performance-pcs should do a general "clean-up" of their staffs if they want to become a major competitor in the online business.
Other than customer service, their price is reasonable (about right) and very fast shipping time. I feel that we should support these smaller businesses instead of keep dumping money into Newegg and other big online retail stores, because once they grew large enough with no competition....they'll turn into another Bad Buy."
"Joke of a company. If you experience any issues, the company will belittle you. I'd suggest staying FAR FAR away.
This company ignores emails for ship out dates, and requests for help. Totally worthless customer service also resorts to belittling clients and resorts to pointless ad hominems to backup it's story. What type of company needs a customer to resort to escalation to get a simple answer!!
I'm waiting for this so called 'blacklisting', and my lawyer is too. Let's see how well they walk the walk."
"they have the largest PC watercooling selection in the world (no sarcasm). prices are a little higher than other smaller watercooling stores. however, i'll commend them for the way they dealt with problems. when i bought some fans for my rad, two of them came defective where they made a weird intolerable scratch noise in the motor. i contacted customer service and they decided it was shipping damage, and shipped me some replacement fans without making me ship back the defective ones first.
one thing that i have to ding them off for is always overestimating the shipping weight, therefore always charging more on shipping. i noticed this and when i weighed my package and how much i payed and compared it to the estimated shipping, so i'll have to ding them on this"
"Performance PCs carried custom dust filters for my new case (CoolerMaster HAF 922) that are made in South Africa and were once reportedly only shipped from South Africa. I placed my order on 07/19 and it shipped the same day. The order arrived on 07/21. Performance PCs had excellent shipping speed, order notification via e-mail, and good prices. They definitely have some cool stuff in their inventory and I will very likely do business with them in the future as I modify my case. Great company."
"I searched everywhere for two computer components and found both were out of production. I finally located one component in Sydney, Australia and I live in Nevada! I went to the Performance-PCs.com site and found both were available and at an excellent price. I sent them e-mail just to confirm the availability and received an immediate response. I ordered both as well as some other items. The order confirmation was incredibly fast as was the shipping notification and shipping. When I received the components the packing slip showed “Packaged By” initials as well as “Verified By” initials. I am so pleased with Performance-PCs.com that I just ordered more computer components. Fantastic site and I highly recommend Performance PCs.com for all of your computer needs. Thank you Performance PC.com."
"Ordered some wires and some connectors. UPS was super slow but PPC did a good job of getting it out fast. It arrived last night missing some connectors. I sent an email before going to bed and they had shipped out extras by the time I woke up. Great service."
"This company is new to me. They exceeded all expectations. These people have an honorable,
trustworthy work ethic. There prices are very competitive too:) I was able to find all the parts I wanted here. These people work with you and there e-mails are answered quickly."
"I bought the majority of my water cooling stuff from Performance-PCs.com and they have been simply amazing. From the start their prices were very competitive and it's been great ever sense. I had one of my tools that I ordered break and the first email that I got in response cleared everything up and I am very satisfied with how things worked out. I will definitely order from them again. Simply superb customer service.
Victor"
"Excellent service. Fast shipping and products were top notch. PPCS has the best selection of modding supplies I've found so far. Shipping could be cheaper and they could run some discounts for repeat customers but other than that I'm satisfied."
"Customer service was fantastically quick and efficient and the product was in perfect condition. I highly recommend Performance PC's for all of your computer needs. I will be back, that's for sure!"
"Excellent online ordering and shipped exactly what was purchased two very high quality products that work flawlessly. Packaged very nicely as well. Highly recommend for PC parts!"
"I supplemented my FrozenCPU Water cooling order with an order from Performance-PC's. They were just as good with keeping me up to date with the status of my order. All products arrive in good condition and they will sleeve all of your cables for you! Score!
I highly recommend and will shop here again!"
"After reading what appear to be credible negative reviews, I was hesitant to buy from Performance PC's. But they were the only vendor that still had the Lian Li computer case that I wanted. They shipped the case out the same day that I placed the order. The case was brand new, with all parts in the box. So a perfect rating for Performance PC's. "
"After placing my first order Performance-PC's, I couldn't be happier with this company.
Being brand new to water cooling, I found Performance-PC's had everything I needed. I received my order on time and the box came looking like it had never been handled, not even a dented corner! After opening it I was impressed with the packing of my order, nice and solid with very little filling material.
The only problem I had was realizing I had ordered a wrong part. I sent them an email which they responded to promptly. I shipped the item back and they gave me a full in store credit! I promptly ordered the correct part and everything went very smoothly. I couldn't ask for better service from any company and I will be ordering from them again without hesitation."
"The following e-mail was sent to Performance PCs from me. I wanted to drop you a line to say thanks once again. You did a great job with this order and it has made me very happy with my GTX480s in SLI. The normal running temps are between 35C and 54C and are now quiet. The cards do not even get warm to the touch. This set up has releaved the GTX480s of their 2 glaring problems ==Heat and Noise==. This was my first time dealing with Performance PCS and was a smooth and enjoyable transaction. I will certainly pass this on to others!
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