"They say free returns for what ever reason, but don’t want to provide that, even if products is damaged in transit."
"I have seen many poor reviews for this company online, but Perfume Empire also sells on Ebay where their rating is at like 99%. They had a tester of a Prada perfume I wear as did another popular online perfume site that I have used and trust. Perfume Empire's price though was more than $20 cheaper and seemed too good to be true. I took the chance, it arrived today, Prada box, with a cap, and this is the genuine perfume, I know it well. Price was fantastic ! "
"Tried to purchase 3 bottles of my favorite perfume online, THEY flagged it for fraud.
I called my bank an to check what happened, they said everything was good to go on their end, but had informed me that Perfume Empire had cancelled the order and flagged it, not the bank.
After communicating with my bank that everything was good and that the cancellation came direct from Perfume Empire, I reached out to Perfume Empire to rectify the situation and place my order.
They did not fix the issue, they did not give me an explanation even after I told them that everything was good and that I am a human, not a robot, and had sufficient funds, why could I not purchase the perfume?
Since they would not honor my purchase, I went direct to the main manufacture brand for the perfume (Alaïa), spent 4x’s as much $145/bottle vs. $35/bottle with Perfume Empire, but at least I got my perfume (only bought 2).
I told Alaïa customer service about the situation I had with Perfume Empire, he told me no company, including Perfume Empire is NOT allowed to sell their brand anyway. I informed Perfume Empire about this and they certainly didn't care about stealing other brands money AND/OR it must not be real perfume and knock offs.
They were extremely rude and didn’t care about my purchase. They didn’t resolve the problem. I asked them if I could just order one, and they went silent. They also told me “we don’t care what Alaïa said to you, have a good day.”
Either result is not a positive one and not a good way to do business.
Buy from them if you are okay with cheap knock offs and illegal transactions. "
"Despite the poor reviews on here, I can't fault my experience of buying from this website.
The order arrived in good time and my wife is very happy with the fragrance - everything looks completely legit. "
"I order a cologne for my son in law birthday and I received an empty box.
Very upset. "
"I ordered Lucky You cologne and it's inauthentic. This isn't legit Liz Claiborne cologne. The frangrance is A different color than display image. All of their Frangrances are imitation. This scent only last 30 minutes. The original last forever and you could still smell it after doing laundry. Lying dishonest company."
"I never received my package and I contacted them and they said the post office said your package delivered and it did not I went to the post office and they said they have GPS and it was delivered to my house and it was not ! I contacted them again and they still did nothing! Well thanks to Facebook the address that it was delivered to found me on Facebook which by the way was 5 miles from my house ! So basically if the post office tells them they delivered it ,you loose your money! This is not the way you do business! Never buy from them !"
"Terrible. Scammer on EBay. Shipped a fake bottle of Dolce & Gabbana Light Blue that smelled like alcohol and said “Made in France”. Real D&G is made in Germany! Batch code was non-existent and the company offered no refund and insisted they are a “Top Seller”. Thanks for nothing"
"Order on one 14$ lavanilla deoderant. NOT sealed AND used!!!"
"I ordered Samsara perfume $43.12 for my wife for Valentines Day gift on Feb. 4, 2015 with free shipping to arrive in 4 to 5 days. Today is Feb. 16,2015. Twelve days later still waiting. So much for The a Valentines Day gift. I called left a message. No respond from from Perfume Empire. I sent TWO emails no respond.
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