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Product & services pricing
4.00/5
Chance of future purchase:
3.94/5
Shipping & packaging:
3.81/5
Customer service:
3.81/5
Return/Replacement policy:
3.68/5
Featured Review


Verified
5/5

2023-05-23

Tri-Heart Meds

"Ordering my dogs heartworm protection was so quick and easy. I love the discount I get with PetRx. The medication arrived fast. I've ordered my other two dogs heartworm protection as well."

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Verified
5/5

2023-05-23

Shipping has been easy and on time for an entire year

" this is the best pet shop we use regularly, I wasn't sure it would be worth the member price, glad we tested and find it 100% worthwhile. "

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Verified
5/5

2023-05-23

Quick reliable service

"Very quick good price and accurate "

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Verified
1/5

2023-05-22

I got 2 urgent emails saying that they needed to speak with me about my order!!!

"It was only a sales ploy. They had no problem with my payment or getting me the item. They were calling me to set up a long term rebill my credit card yearly scam."


Verified
5/5

2023-05-22

Prescription

"Received prescription medicine for our dog in a timely manner. Company even went out of their way to call vet to get updated prescription paperwork "


Verified
5/5

2023-05-22

Worked great

"It was very easy to buy the products I needed."

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Verified
2/5

2023-05-22

False Advertising and Poor Customer Support

"I only ordered from this company because their website advertised a cat food I could not get anywhere else. I even called to confirm it was exactly what I wanted and was assured it was. I ordered 3 cases and when I showed up it was not the food I wanted, was advertised online, or that the representative said it was. Then they would not do anything about it until it was escalated to a supervisor. They finally decided to let me return it but at that point I decided to just keep it because the manufacturer has just stopped making the old, better recipe. It was a really bad experience though as I could have got this new food from my local pet shop for less and this company will not even refund me the difference for their mistake. "


Verified
5/5

2023-05-22

Great Company

"I have been purchasing my cat’s prescription medication and food from PetCareRX for almost a year now. I am very pleased with their prices and fast delivery!"

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Verified
5/5

2023-05-22

Great service

"Had the probiotics we needed for our pack. Shipped out very quickly. "

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Verified
4/5

2023-05-22

Far cheaper than your vet.

"Friendly, helpful and well informed staff. Great pricing."

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Verified
5/5

2021-10-02

Good service

"Good service. Timeliness!"

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Verified
5/5

2023-05-21

Great Service

"This was my first time ordering a prescription, other than your standard heart worm medication. The communication was terrific for each step of the process and the delivery was prompt. The receipt is printed on the delivery bag, within the shipping box, if like me, you need to submit to an insurance company."


Verified
5/5

2023-05-21

Delivery you can count on.

"Very good experience. Use this every time. "


Verified
1/5

2023-05-21

Not what I ordered..

"I ordered triple antibiotic cream for my cat and got an ointment for cats eyes and /or folds. A day after I ordered the creme someone emailed about the order asking me to call her. I called and never got a hold of her. I replied to the email and also never heard back. Then a week later I got an email stating the order had been canceled and 2 days later I got am email informing me an order had shipped. When I got the order it was a medication for eyes and eye folds not a triple antibiotic ointment that I needed for a wound for the back of my cats ear. The communication during this whole order was non-responsive and ultimately led to them shipping an incorrect product! I won't be using this company again. "

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Verified
5/5

2023-05-20

Excellent prices and fast shipping

"I was getting my dogs thyroid medication from my local vet for $15 a month. I got a 4 month supply from PetcareRX for $26. That really helped my pocketbook. The standard shipping was fast. I got a call from PetcareRX that my order was on its way as well as an email. I am very happy with PetcareRX for their prices, customer service, and shipping."

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