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Product & services pricing
3.96/5
Chance of future purchase:
3.85/5
Shipping & packaging:
3.72/5
Customer service:
3.69/5
Return/Replacement policy:
3.52/5
Featured Review


Verified
5/5

2023-05-24

Cheaper, easier, and great customer service

"I found this site after needing medication for my elderly dogs. It was expensive buying directly from the vet, so I needed a cheaper option. This site delivered! When my vet didn't respond to a fax, a PetCareRX rep called me to try to resolve the issue. Easy to use site makes ordering a breeze and subscription savings really adds up! Couldn't be happier! Thank you!"

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Verified
1/5

2022-10-13

Horrible/Misleading company

"Do NOT link any credit card on their site. If your first default payment doesn’t go through for some reason they will confirm it anyway and then charge whatever other credit/debit card you have saved without your consent. I used my default credit card, it went through, then they took another form of payment I did NOT authorize because they said it didn’t go through. They took money out of my checking account that I did NOT have instead of emailing/call me regarding another form of payment. How they can do that, without your consent is beyond me. When I asked why they would do that they said they wanted to make sure that my order got out to me no matter what. Doesn’t seem legal to do that. Nowhere on their site does it state that if your first form of payment does not go through then they will use whatever other form of payment you have linked on their site. Do NOT save ANY forms of payment on their site! Stay away!"

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Verified
5/5

2023-05-24

Always Fast

"Always Fast and effortless."

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Verified
5/5

2023-05-24

quick shipping and no problems

"ordered frontline plus from this business and received it promptly."

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Verified
5/5

2023-05-24

Great service

"My vet was out of a specific medicine & only PetRX had it. It was easy to order & arrived on time"

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Verified
5/5

2023-05-23

Tri-Heart Meds

"Ordering my dogs heartworm protection was so quick and easy. I love the discount I get with PetRx. The medication arrived fast. I've ordered my other two dogs heartworm protection as well."

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Verified
5/5

2023-05-23

Shipping has been easy and on time for an entire year

" this is the best pet shop we use regularly, I wasn't sure it would be worth the member price, glad we tested and find it 100% worthwhile. "

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Verified
5/5

2023-05-23

Quick reliable service

"Very quick good price and accurate "

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Verified
1/5

2023-05-22

I got 2 urgent emails saying that they needed to speak with me about my order!!!

"It was only a sales ploy. They had no problem with my payment or getting me the item. They were calling me to set up a long term rebill my credit card yearly scam."


Verified
5/5

2023-05-22

Prescription

"Received prescription medicine for our dog in a timely manner. Company even went out of their way to call vet to get updated prescription paperwork "


Verified
5/5

2023-05-22

Worked great

"It was very easy to buy the products I needed."

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Verified
2/5

2023-05-22

False Advertising and Poor Customer Support

"I only ordered from this company because their website advertised a cat food I could not get anywhere else. I even called to confirm it was exactly what I wanted and was assured it was. I ordered 3 cases and when I showed up it was not the food I wanted, was advertised online, or that the representative said it was. Then they would not do anything about it until it was escalated to a supervisor. They finally decided to let me return it but at that point I decided to just keep it because the manufacturer has just stopped making the old, better recipe. It was a really bad experience though as I could have got this new food from my local pet shop for less and this company will not even refund me the difference for their mistake. "


Verified
5/5

2023-05-22

Great Company

"I have been purchasing my cat’s prescription medication and food from PetCareRX for almost a year now. I am very pleased with their prices and fast delivery!"

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Verified
5/5

2023-05-22

Great service

"Had the probiotics we needed for our pack. Shipped out very quickly. "

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Verified
4/5

2023-05-22

Far cheaper than your vet.

"Friendly, helpful and well informed staff. Great pricing."

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