Product & services pricing
3.89/5
Chance of future purchase:
3.67/5
Shipping & packaging:
3.67/5
Customer service:
3.57/5
Return/Replacement policy:
3.53/5
Featured Review


ResellerRatings
Verified
5/5

2017-04-12

Fast Service

"Ordered freeze dried food that was sold out everywhere else. PetCareRx had it available and shipped fast. Easy website ordering."


ResellerRatings
Verified
5/5

2023-06-09

Nice

"niceeeeeeeeeeeeeeeeeeeeeee"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

ResellerRatings
Verified
5/5

2023-06-09

Great customer service and response time

"Loving the saving and customer service."

Pricing of products and services
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Verified
2/5

2023-06-09

Slow order processing even with petplus

"Slow order processing even with petplus. Petplus discounts not worth it. Vet help line just tells you to make appointment at a local vet, a waste of time."

Pricing of products and services
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Verified
1/5

2023-06-09

Cancelled My orders

"Cancelled My orders. Even I only purchased 6 units."


Verified
1/5

2023-06-08

The probiotics I ordered arrived hot

"I ordered probiotics at my vet's recommendation. Between the product and $26 for shipping I spent $100. The pills arrived hot, hotter than the maximum 70 degrees for viability. I opened the package to confirm that the product was hot. Because they are open I can't return them, despite them being useless. So now I'm out $100, and have a bad relationship with PetCarRx and also question if they resell bad products that have been returned. "

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Verified
5/5

2023-06-08

Dog

"My flea and tick medicine was delivered quickly. Great customer service!"


Verified
5/5

2023-06-08

Good service

"I have to get prescription food for our friend’s cat, who’s been living with us for 6 years now, since he died and could no longer tend her. PetSmart carries the food sporadically, hence they are not dependable. With PetCareRX I get the food promptly after I order it. Yes there were one or two times your stock was low or not available but waiting on your restocking is better than running all over the local area looking for this stupid prescription. I begrudge her having to need it but I must say it is helping her to **** in the litterbox now. Amazing what a change to proper food can do!!! Thank you!"

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Verified
5/5

2023-06-06

Top notch customer service

"I’ve never experienced customer service like that which is provided by Petcarerx.
They have never let me down and I always get to speak with a real person
"

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Verified
5/5

2023-06-06

Quick and Easy

"Always the best prices and fast shipping! "

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Verified
5/5

2023-06-06

Prescription at a great price

"PetCareRX has been an affordable resource for my dog’s medication. They also ship it quickly which is very much appreciated. "

Pricing of products and services
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Verified
1/5

2023-06-06

Priorities are in question

"Out of stock on product, but I was charged and not notified. I was told I was sent an email and I was not, yet I was contacted for another sales opportunity. If PetCareRX can call me to sell me something else, one would hope they at least take the time to call and inform me of a stocking issues. Instead, my pet suffered. "


Verified
2/5

2023-06-05

Never received

"I placed an order and still haven’t received it. "


Verified
5/5

2023-06-05

Quick delivery and website was easy to use / access.

"Many orders from this website. Easy to access for me and my veterinarian. Quick delivery. "


Verified
1/5

2023-06-05

Order of canned dog food

"Ordered 3 cases which is 36 cans of evangers canned dog food. 7 was almost smashed flat and 6 was badly dented. I had to take pictures and call 3 times and wait a week before this was taken care of. I received 12 cans but 13 was ruined and it is not cheap food. I will never order off of pet care rx again. Other online pet supply dealers do not hesitate to replace or refund and never ask for pictures. It was like going to small claims court for 13 cans of dog food. Ridiculous!!!"

Pricing of products and services
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