ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.97/5
Chance of future purchase:
3.88/5
Shipping & packaging:
3.75/5
Customer service:
3.72/5
Return/Replacement policy:
3.52/5
Featured Review


Verified
3/5

2024-06-24

Mixed feelings

"Ordered on June 11th,2024 and still haven't received it as of today June 24,2024. Was impressed with how they let me know they had tried a couple of times to reach my Vet for the order for the prescription food and were unsuccessful. I was then able to get the order taken care of. "

Detailed Review Benchmark + -
Overall customer service

Verified
5/5

2024-06-23

Great price and delivery

"So happy that I got a good deal and a good price"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-06-23

Still haven't received my order

"Haven't received my order and the tracking says it hasn't shipped "


Verified
5/5

2024-06-23

Love PetCare Rx

"As usual, everything was perfect! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2024-06-23

Very quick service

"I found that PetCareRx was less expensive and quick to contact my vet to get a script and mail out the Simparica Trio that I ordered. I was pleased with my experience and will order from them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-06-22

Speedy delivery great customer service:)

"Great customer service speedy delivery:)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-06-22

Terrible

"Bad service, the staff can’t not find my dog vets even when I gave her name and that’s why I don’t get the medicine "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2022-11-28

Great Service

"Going on a couple of years with PetCareRx, and I’ve never been disappointed! On the contrary, orders are always on-time or early, and prices very competitive!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-06-22

"Could use faster shipping"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2024-06-20

Fast and Reliable

"I have been ordering from PetCare for a while now, but their promptness to fill prescriptions is extremely timely, and received the next day after they received the script. On top of it, their customer service is great and very helpful with the order processing. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-06-20

5 stars

"Great follow up and customer service."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-06-19

Member Prices Worth the Membership

"The site is easy to navigate and offers a wide array of Rx options for a much lower price than most vets charge. The member discount is significant on most prescriptions."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-06-19

"Fast delivery and great pricing."


Verified
5/5

2024-06-19

Excellent pet products and speedy delivery

"Love the cat treats. Always speedy shipping. Canned foods never arrive dented. Great service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-06-18

Great service

"Promp and great follow up "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges