"My items arrived well packaged and on time. I had no issues with this order but if I had their customer service team would have fixed it. I once had my cat food cans get damaged during shipping (looked like the shipping box was dropped and half the cans busted open) and they refunded the cost of the damaged cans. I was allowed to keep the rest of the product and didn't have to worry about shipping it all back for an exchange."

"This order took two weeks to arrive from the time the order was placed. I have tried a few other online companies in the last month and their orders arrived within one week. I can get the same product from them.



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"Wasn't awful, but the approval process was a bit cumbersome.

We've been using the same cat food for several years, but was using Chewy previously. PetCare is now part of our employee benefit package so as the Benefits Administrator I wanted to try it.

The shipping took a very VERY long time.

I've been blasted with multiple promotional emails since my order.

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"I ordered 10 cases of canned food, boosting the order size to receive 'free shipping'. Without notice, they halved my order and charged shipping, as the new $ amount fell pennies below the free ship minimum. After a phone promise that I would be reimbursed for the transport with an email confirmation, nothing!"

"Easy process. I look forward to using PetCareRX for all our pet needs."

"Got a discount for first time ordering, but the bully braids are still too expensive "

"Get excellent service couldn’t be any better!"

"I ordered 2 months of meds for my dog. Package was mailed Oct 8. Tracking page on PetCareRx.com was worthless--it referred to "Sendlie" and gave no phone number for contacting "Sendlie." When package hadn't arrived by Oct 18, I called PetCareRx. CustomerRep advised they would re-mail the order, delivery in 2 days. I never got a confirming email, so I called again on Oct 20. New rep said they did NOT re-mail the order, because the package has to be officially "lost." Rep finally gave me the Postal Service tracking number, so I could find out where my package was. PetCareRx did not offer to nudge the Postal Service to get the package to me. On Oct 22 (Friday), I called the Postal Service, with tracking number, to get action. After 1/2 hour of phone trees/call back options, I made a "Service Request" to locate my package. Package arrived Oct 25 (Monday). Gee whiz! Eighteen day delay was due, in large part, to PetCareRx's bad tracking page--that gave NO information. I'm not sure I'll order pet meds with this company again. :-("

"I wanted to purchase a collar identical to the one my service dog wears for my new Malinois. I researched the identifying names and clasps on it; the Spectra collar was exactly right. Having purchased the Loops leads before from a local store, I got both the 4' and the 6' lengths. The collar came in made by Coastal, not Titan. That clasp may be made by ALU-MAX (not marked), but it was lighter weight and a different design. The collar itself would almost fit my horse. The leads have dropped in quality as well- not as thick, strong, and more likely to cut a hand in the case of a quick bolt. The loops are just that as well- loops. My first one is more of a traffic lead. These would be useless to a tall person with a short dog. The treats were ok- standard issue, better values found at Costco. I was offered a free year of their $99 membership club, which I plan to cancel immediately to avoid the hassle of forgetting about it until it shows up on my credit card. Friendly people, just not the best money I've ever spent. Dandy for a foo-foo dog, but I wanted what I wanted for a reason.
























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"Great product availability, discounted prices and quick delivery. My go to place from now on to shop for my kitties."

"We had an issue with dented dog food cans and they took great care of us getting it fixed. "

"They stay in touch throughout process which is nice, but they spam me every day. Getting on my nerves."

"My two boxes of expensive litter arrived rather quickly but were busted all in the box, wasting a lot of litter. Other places I have ordered from had always wrapped each box so they didn't leak all over the place and were contained if they occasionally were roughed up in transit...NEVER a MESS like this."

"Great customer service, great prices. Fast delivery. "

"These folks are responsive and great on follow through."