"We are a new grooming and doggie daycare shop. We were encouraged by other patrons of Pet Edge to check them out. We went to the Billerica store and purchaced a tub and dryer from the discount bin. We found the tub had a few dings and dents but it would hold water, so good enough for us. We got the tub back and had the plumber do his thing and he could not put the drain strainer in because the hole was too small. This was a manufactuer defect and should have been returned to them or at least when the first person returned it for that reason, we should have been told that we would not be able to actually use it without some heavy metal grinding. We did report this underhanded way of doing business and did not get much of a reaction from Pet Edge. It was more of a "sucks to be you" reaction. So when buying from the outlet, just be very careful and bring a tape measurer and a microscope and an engineer...."

"petedge.com claims they are all about quality customer service, and prompt, fast same-day shipping. I have used petedge.com for the past 7 years.

I placed an order shortly before 10am on Friday, 10.Dec.2010. As of today, 14.Dec.2010, my order still has not shipped. Their website is apparently full of inaccuracies in calculating shipment prices. They increased my shipping cost for an order total of $349 from $0 to $99.93. Based on this excuse, they decided to hold my order and notified me via EMAIL, not a phone call, but EMAIL. They repeatedly deleted my email replies with no response. So I finally talk to their supervisor, Erica, on Monday, 13.Dec.2010, who couldn't resolve my issue satisfactorily (so I removed several items and have since ordered from another supplier). But promised that the rest of my order would be shipped out immediately, on Monday.

I need these supplies for my business before end of this week for the holiday rush next week, which would not have been a problem if they had shipped on time on Friday. However, they have just now completely missed that deadline.

Their quality of goods, and variety of brands has dropped in the past couple of years. Because of this, I have other suppliers that I've been using. Guess the other suppliers will be glad to get the rest of my business now. "

"I had a great experience ordering from PetEdge.com! I placed a fairly large order and had it shipped to Canada so I was worried about customs, but it still ended up being cheaper than buying from Canada.
To buy from Canada, the clippers alone cost $230.
To buy from PetEdge, the clippers and 2 extra blades cost $270 with shipping AND customs. I also received a free pair of trimmers and 2 free pairs of 10 blades.
In the end I got $440 worth of merchandise for $270. I also received my package in less than a week!"

"This review applies only to the padded dog car harnesses. I have had no other issues with any of their other products.

The extra-small padded dog harnesses, ie the houndstooth, plaid, and ride right, state that they fit dogs with a girth of up to 18". However, when you measure them, they are only 15" long. As a result, the padded car harnesses do not fit dogs with a girth size between 15 and 20".

I have brought this to their attention several months ago with the houndstooth and plaid harnesses, but nothing has been done about it yet. The fact that they recently rolled out the ride right harnesses and they have the same issue states that they are choosing not to address this issue at all.

I am having to jump through a lot of hoops just to get a refund on the recent inventory I have purchased. Hopefully, this review will get their attention and they will finally address the issue of this product. I hope they choose to fix the harness. But if they only fix their website and their catalogs to show 15" instead of 18", that is better than ignoring the issue (which is what they have done so far)."

"I love PetEdge! I call in my order then pick it up at the Woburn store the next day. Friendly staff, great prices, the best products! I've been a PetEdge customer for almost 10 years and will be for the rest of my life!"

"Placed my order on Monday morning, and it was delivered the next day! Ok, I do live in the next state over, but I wasn't expecting it to show up so fast! Best prices and quick delivery...very satisfied!"

"I was a new customer to Pet Edge and was very pleased with the service. I placed a large, complicated order with items ranging from dog toys to grooming furniture and dryers. Every item was shipped promptly and arrived in great condition. Prices are, overall, competitive. The shipping costs are a bit high, and since I became a customer, I've received several emails advertising free shiping on select items. This might be worth an inquiry to the company regarding any ongoing promotions that are not reflected in the website."

"I urge everyone not to order anything more extensive than toys, leashes, etc. from this company. I was looking for a stroller for my dog, and was very explicit about my weight requirements (23 pounds) when talking to customer service. I received a stroller with instructions stating not to exceed 15 lbs. PetEdge sent a replacement stroller - that was smaller than the first one! They acknowledged their error and assured me someone from customer service would be contacting me to identify the appropriate product. That was three weeks ago. I'm still waiting. Meanwhile I have the hassle of sending the first two strollers back. Major disappointment. Horrible customer service!"

"I order from here 2-3 times a year to stock up on stuff like Greenies, Dog Shampoo, Pet toys, and random pet accessories. They have the lowest prices I've seen and I usually get my order within days. Their prices, even with shipping are a lot cheaper than pet stores. Their brands are good quality and I save a lot of money ordering through them (eg a $5 dog toy is 99 cents, Greenies are $4 cheaper per bag). Be warned, if you dont buy $60 minimum, they charge a hefty service/stocking fee, so I reccommend ordering as a personal user only when you need a lot of things at once. "

"Amazing company. Not only do they have excellent prices and great products but there customer service is top notch. I have been shopping with them for the past 2 years and place 1 order every month. I highly recommend them to everyone I know."

"Pet Edge is # 1.We cannot express how happy we are with them. We buy all of our grooming and many other dog products from Pet Edge.The best customer service in the world.Thank You Pet Edge for being the best managed company. SeacoastDoggrooming.com"

"I love this company. The prices are the cheapest I can find on nearly everything (way below most retail). They ship quickly and efficiently. I've never had a problem with the orders I've placed. I highly recommend them."

"I love this company. Prices are terrific - choice is awesome - customer care is great!"

"Overall a good experience. Got what I needed and they shipped it out quickly"

"Promised same day shipping if order placed by 1pmEST but was not shipped, call next business day to cancel, but even though order had not shipped they would not cancel order. Supervisor finally got part of the order cancelled, but have yet to adjust shipping for remainder of order and have not received any responses to email and customer service is helpless."