"I ordered $124 worth of items from this company and they were never received. After several emails I eventually got a reply stating they would serach through Australia Post. I never heard from them again. I supplied phone numbers and contact details and never got a reply. If you check their site there is no contact number to get in touch with them. BUY from this company at your PERIL. I had successfully purchased from them previously, but if something goes wrong you'll kiss your money goodbye."
"I was ripped off. I ordered Frontline for Cats (and kittens 8 weeks and older), correctly pictured on their website with a gray cat on the package. What I received is a different Frontline for All Cats (and all weights), with a striped kitten on the package. This product is HALF the strength of the one they advertize and sells for MUCH less everywhere.
I sent them emails, but have been ignored.
I read the review where the writer says there is different Australian packaging, and I wonder if he is not confused by these two very different products. When you do the conversion of the "g/L instead of % of total" as the writer says, you get the kitten product is half the dosage of the cat product, as you would expect. I only checked this after using the kitten one for several months when our cat still had fleas. As soon as we started using the correct Frontline the fleas disappeared."
"Let me shed some light here... this is an Australian retailer, so things like product packages may appear a bit different. But PetProductsOnTheWeb.com seemed completely reputable to me. I ordered a 6 month supply of Frontline Plus for Cats, paid via PayPal, and received it 8 days later in a factory sealed box via Air Mail from Australia. The origin was no surprise since I had found several Australian retailers when I went online to buy this product. Needless to say, I received the Australian version of Frontline Plus by Merial, but this was also expected. Yes, the units are different from those used in the USA (g/L instead of % of total), but if you do the conversion you'll see the product is totally equivalent with the same amount of both fipronil and S-methoprene in 6 - 0.5ml applicators. So I am quite happy with my purchase and got the best price I could find online, plus free shipping. You can't beat that.
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"Ordered a few items from this company, included in the order was a 12 months supply of Interceptor for Dogs when I received it the boxes were crushed and were different from what I normally get. The order was questionable so I mailed the boxes back and got in contact with the seller indicating that to him. It is now June and have yet to receive a response. I keep getting the same emails stating "I will check the office." Save your money don't shop with them...they are better more professional online companies out there. Stay Away!!"
"I ordered a 6 month supply of Revolution but only got a 3 month supply sent to me. Tried contacting their support but only got an automated mail back. Wish they would refund half the money or send the other box."